Marcus Darby

***** ********* **.

Fort Myers, FL 33919 239-***-****

aczmur@r.postjobfree.com www.linkedin.com/in/marcus-darby

Strategic IT Operations Manager

Operations Management Enterprise Monitoring Operations Automation

Results-driven leader with expertise in all facets of operations, project management, resolution of incidents, and enterprise monitoring within a high-profile corporation. Skilled in collaborating with all members of the organization to achieve business objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in CA (Nimsoft), SCOM, Service Now, Zendesk.

Enterprise Monitoring

Research and Data Analysis

Change Management

Troubleshooting

Strategic Planning

Competitive Intelligence

Project Management

Training and Development

Operations Management

Process Improvement

Engineering

Operations Automation

Professional Experience

CHICOS FAS, Fort Myers, FL

Publicly traded multi brand specialty retailer, with 1500 stores in North America.

2007 – 2016

Operations Analyst

Part of the Core Infrastructure Engineering Team. Controlling Enterprise Monitoring, Automation, Resource Analytics, and Documentation and Training on the Operations toolset.

Increased the Network Operations Center (NOC) and Service Desk performance through a strategic plan to improve first call resolution (FCR).

Decreased the mean time to repair (MTR) through early and accurate escalations, training and monitoring.

Led multiple projects simultaneously to meet a variety of needs such as upgrades, audit requirements, tool enhancements, and automation.

Oversaw the team resolution of incidents, service requests, change requirements, and escalations.

Recruited, trained, and supervised operations personnel.

Designed and administered various enterprise monitoring systems.

Coordinated the management of outages and problems facing systems.

Trained Network Operations Center (NOC) technicians and support subject matter experts (SME) on monitoring techniques.

Served as subject matter expert (SME), administrator and developer for CA UIM (Nimsoft) monitoring system. Which allowed me to reduce the number of monitoring systems required and greatly increasing efficiencies.

Key Projects:

Conversion of MS SCOM to CA UIM 8.3

Software: 1,500+ Windows servers, 500+ Linux servers, AIX servers, Warehouse Management System, Tibco, ATG, JBoss, 3PAR, Xtream IO, 150+ Websites, 50 Netscalers, VMWare, UCS, Citrix Xenservers, Cisco Hubs and Routers, 1,500 Store Routers, SQL server, Oracle, APC Inline Power Systems, Data Center Temperature and Humidity Controls, SAP, and RTS Bank Links.

Conversion of MS MOM to MS SCOM

Software: 1,000+ Windows servers, 50+ Linux servers, 3 IBM Power 770 servers, Warehouse Management System, Tibco, ATG, 3 PAR, 30+ Websites, 16 Netscalers, VMWare, Citrix Xenservers, Cisco Hubs and Routers, SQL Server, and RTS Bank Links.

Store technology rollout and support of Back Office Management Systems for 1,200 stores in less than 1 year.

Over 1,000 KB articles and other documents generated for monitoring, troubleshooting, and escalating infrastructure incidents or processes.

Additional professional experience

FREELANCE CONSULTANT, Fort Myers, FL

Senior Manager

Created and refined business processes for transportation brokerage and claims handling.

Developed custom applications such as transportation and logistics management.

Supervised eleven application developers during the creation and implementation process.

Additional experience with Mini and Mainframe systems and peripherals as a Field Engineer for Nixdorf Computer Corporation in Miami, Florida and New York City, New York.

Education & Credentials

Bachelor of Science, Electronic Engineering and Technology, DeVry Technical University

Microsoft Windows Administration, Microsoft Corporation

RH Linux Administration, Red Hat

CA (Nimsoft) Advanced System Administration, CA Technologies

Affiliations

Advisory Board Member, Keiser University, Present

Advisory Board Member, ITT Technical Institute, 2009 – 2013

President, Toast Masters Chicos, 2011

Commissioner, Florida Football Alliance

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