Customer Service Mechanical Engineering

Ivan Sosa

602-***-**** - ****.*****@*****.***

Summary:

Senior CAD designer and operator with 10+ years designing HVAC mechanical layouts for residential homes and some commercial projects. Proficient in working with a different CAD programs and a variety of other software. Hard working and detail-oriented, easy to work with in teams or with minimal supervision. Currently finishing my last semester at Arizona State University with a Bachelor’s degree in Mechanical Engineering.

Education:

Bachelor of Science in Mechanical Engineering May - 2017

Arizona State University, Tempe, AZ

A rigorous technical background as well as a variety of experiences solving real and timely engineering problems. Honing creative and leadership skills through engagement in one of several course classes and activities.

Associates of Science studies in Architectural Drafting/CAD Technology December - 2003

High-Tech Institute, Phoenix, AZ

My 1500 hours of hands-on training included the following: Manual Drafting, Lettering, Line Weights and colors, Road Construction Foundation plans details, Floor and roof plans, Building sections, AutoCAD, 3D designing, Rendering, Mapping, auto lisp routines, 3D walkthrough animation

Skills:

AutoCAD ANSYS Microsoft Office Camtasia AutoLisp

SolidWorks Wrightsoft Trane Trace MatLab Autodesk Inventor

Bilingual in Spanish HTML C++ Pspice

Experience:

Senior CAD Drafter June 2003 – August 2007, June 2010-Present.

Chas Roberts Inc. Phoenix, AZ

ESSENTIAL DUTIES AND RESPONSABILITIES

• Prepare CAD files received from construction builders and/or architects.

• Calculate Manuals J, S and D, heat gain/heat loss loads to correctly size HVAC equipment.

• Design the most efficient mechanical HVAC layouts to maximize a comfortable environment at home.

• Revised mechanical plans per city comments to resolve any issues and get plans city approved.

• Assist in training new employees on different task to be performed at the office.

Customer Service Tech May 2009 - June 2010

Dish Network Inc. Phoenix, AZ

ESSENTIAL DUTIES AND RESPONSABILITIES

• Answered and resolved an average of 50 to 60 calls per day, providing the best customer service in industry.

• Set up programming changes as requested by customers, and help them pick the best plan for them.

• Troubleshot problems with the customer’s systems to get the problem or problems resolved.

• Informed customers of new promotions and assisted with programming sales or new accounts.

Senior CAD Drafter August 2007 - April 2009

Wright Engineers Phoenix. Tempe, AZ

ESSENTIAL DUTIES AND RESPONSABILITIES

• Prepared multidiscipline CAD files received from construction builders and/or architects for Engineer’s use.

• Drew mechanical HVAC layouts received from engineers using CAD software.

• Coordinated with multidiscipline engineers to resolve any issues of overlapping layouts.

• Coordinated and picked up redlines from engineers, architects or site visits.

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