Salesforce Admin, PL/SQL developer, Solution designer,Business Analyst
Resume:
Divya Rusia
Email: - **********@*****.*** Phone: - +1-812-***-****
COMMITMENT LEADERSHIP INTEGRITY
Result oriented leader with 7 years of professional experience. Highly committed to the motto of the organization and puts forward a conscious effort, investing time and energy in team spirit, committed to meet the challenges, and rise with and for the organization. Is highly proactive, quick learner and self-motivated. Have excellent communication skills, great multi- tasking skills and versatile professional. Dedicated to maintaining a reputation built on quality, service, and uncompromising work ethics.
QUALIFICATIONS SUMMARY
7 years of professional experience in Solution Architecture, Process Definition & Improvement, Requirement Analysis, Design and Development, DBA, Environment support
Extensive experience in Telecom and Networking industry and Retail industry of US.
Demonstrated excellent interpersonal skills and professional attitude. Constantly lead the team from the front and have always exceeded defined expectations. HIGHLIGHTS OF PROFESSIONALEXPERIENCE
Competencies:
Technical and Package Competencies:
Salesforce ADM201, Amdocs Clarify 12.5, Oracle 9i, UNIX, Unix Shell script, PL/SQL, Visual Basic, Clear Basic, basic Java concepts, PuttyTel, dataex, TOAD, HP QC, VSS, Synergy, Subversion, IBM Message Queues, WebLogic Tuxedo
Roles/Responsibilities handled: Solution Design, Requirement Gathering, CRM Developer, Database Developer, Salesforce Admin, Project DBA, Development Support Team Lead, Database and Environment Cloning, Configuration Manager, Solution Implementation, Independent Testing, Release Management, Impact analysis, Patch Build, Build Deployment, Application and Test Environment Support, Audit Rep DETAIL CAREER SYNOPSIS
Golgappa Studios, Seattle
Production Associate (Jan 2017-Current)
• Supported production and costumes department of a musical show in Jan 2017, entertaining 700+ people providing a quality show with Oscar theme red carpet event
• We raised funds around $60K for helping farmers with organic agricultural projects Pratidhwani, Seattle
Production and Media Associate(March 2014 – Current)
• Coordinated call sheets and rehearsals and supported back stage for production of various musical, drama and dance drama shows produced every year involving crew of 40 to 100 people.
• Handled media and visuals department of a musical show in Feb 2017 entertaining 400 people Resume of Divya Rusia 812-***-**** Page 2 of 2
CompuCom Systems, Pune, India
Business Systems Tech. (Mar 2011–Aug 2013)
Project and Client: In-house Clarify Projects for various clients like Target, Home Depot, Wal- Mart, Levi’s etc.
• Configured and customized users, roles, profiles, accounts, contacts, sharing rules, page layouts, workflows, custom objects, record types, dashboard, data fields etc. to support vital business functions
• Configuration and administration of Salesforce.com enterprise editions and supporting users
• Developed new UI screens for Clarify CRM to help with the Support ticketing system for clients
• Improvised the workflow processes of various clients by analyzing and designing solutions to enable complex business functionalities
• Actively analyzed & highlighted the Impacts/Risks in the project leads/advisory meetings.
• Leveraged subject matter expertise in analyzing and troubleshooting complex system/user issues, database issues and Production tickets
• Worked as SQL developer and have written various complex SQL packages, procedures, functions, tables, views, MLogs, DB Links etc. and performed SQL Tuning
• Supported team building and internal process improvement efforts and lead by example.
• Led the recruitment process to screen various resources for Developer positions. Infosys Technologies Limited, Pune, India
Technology Analyst (Oct 2006 – Mar 2011)
Project and Client: SPACE (Service Process Automation Control Engine) for British Telecom (BT)
• Designed and Developed complex UI (User Interface) screens and back end features, processes and workflows and their integrations with several components of the system using Clear Basic, DB Links, WebLogic Tuxedo, Oracle Packages, MLOGs, Exposing Views, IBM Message Queues etc.
• Lead the Development Support team of 4 people and was responsible for timely delivery.
• Worked as SQL developer and have written various SQL packages, procedures etc. and performed SQL Tuning
• Configuration Manager for 2 projects and successfully did entire project and archival migration from Synergy to Tortoise Subversion
• Solely handled the environment and database cloning, maintenance and restoration of over 45+ environments and Databases for various requirements and projects
• Build patches for fixes, code release and the Release document and did deployment of the same across environments
• Performed the analysis, design, implementation and maintenance of numerous projects and their modules in various stages, successfully implemented to support the complex requirement of today’s evolving network and connectivity solutions for British Telecom.
• Solely responsible for maintenance of and achieving CMMI-5 level in all the quality audits EDUCATION& CERTIFICATION
• Salesforce Certified Administrator (Dec 2016)
• Bachelors in Electronics and Telecommunication Engineering(Honors) from SSCET, Bhilai, India
• Training on Clarify 12.5, Configuration Management, Unix, IBM Message Queues, PL/SQL, Oracle 9i
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