Customer Service Microsoft Office

Patricia Blaine

**** *. ***** **. **** Allis, WI 53227

********@*******.***

414-***-****

Accomplishments: Perfect attendance for 5 years, or near perfect attendance every year. Adapting to the coding system at my last employer, which can be very complex. Extremely loyal and dedicated employee.

Employment History: Columbia St. Mary 2006-2017

Switchboard Operator Glendale, WI

Answered multi-line phone system in a fast-paced, high-volume call center for 2 hospitals, 30 clinics, and an Administration building

Responsible for up to 125 calls per shift

Worked on Patient Tracking system and multiple other systems to locate patient information

Responded to emergency codes in a timely and accurate manner

Responsible for using overhead paging system for all other medical codes

Provided quality customer service

Email correspondence to update communication between Switchboard Operators

Monthly meetings regarding for continuing education and/or important updates

2002-2006 Village at Manor Park - Receptionist Milwaukee, WI

1997-current Grandma Pat’s Sewing - Owner/Seamstress Milwaukee, WI

1977-2000 Port China Restaurant - Manager/server Glendale, WI

Software: Microsoft Office: Word, Excel, and Outlook. Envision system. Used multiple proprietary systems: Patient tracking system, paging system, etc.

Education: Milwaukee Area Technical School

GED – 1996

Additional Skills: I have previous experience working within the healthcare industry and food service industry.

Hobbies: On a personal note, I enjoy sewing, knitting, canning, and gardening. I love to visit with my grandchildren, family, and friends.