Customer Service Representative

Taquilla Brown

*** **** ******, ********** ** ***17

Home: 229-***-**** Cell: 229-***-****

*************@*****.***

Career Overview

Experienced professional with over 15 years in customer service maintaining customer satisfaction and

contribute to company success to help it grow. Provides the up most respect to thousands of customers

from different cultures and economic backgrounds. Very experienced in multi-tasking, while being on

computers and multiple phone lines. Self motivated, sensible in judgment, friendly, compassionate and prompt.

Accomplishments

Customer Assistance

Worked with company systems such as a customer service representative completed all assigned

tasks, working overtime as needed to provide the best customer service

Customer Service

Researched customer/clients complaints, calmed and rapidly resolved client conflicts to prevent

loss of customers/clients.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once. Worked dual computer screens and multi-phone lines.

Core Strengths

Communication Professionalism call centers

Patient/ clients/ customer Services Needs Assessment

Problem solving Computer Applications

Training, substitute teaching

Work Experience

Decatur County Board of Education

Paraprofessional March 2007-Current

Bainbridge Ga

Worked as a substitute teacher for elementary schools in Bainbridge Ga. Insure that the students are never left unattended. Fulfill all the responsibility of a full time teacher. Follow teacher notes. Prepared reports at the end of the day.

Department of Management Services

Customer Service Representative January 2015-January 2016

Tallahassee, Fl

Answered calls in a high call volume setting providing prompt and friendly customer service. Assisted clients with trouble shooting when trying to log into their accounts. Set appointment for state clients to get new phone and internet in new facilities. Prepared material and agenda for board meeting and committee meetings. Prepared reports of findings. Reviewed applications for services and determined eligibility for registration and certification.

Home Depot October 2014 to March 2015

Cashier

Bainbridge, Ga

Helped Customers by providing great customer service. Assisting them with up-to-date knowledge of store policies regarding payments, returns and exchanges. Took classes on ways to prevent theft and inforce safety for customer and associates.

Department of Health March 2014 to August 2014

Regulatory Specialist 2

Tallahassee, Florida

Worked in a high volume call center, assisting medical professionals with renewing and applying for

their medical licenses. Entered and updated data. Mailed, faxed and emailed applications. Took between 100-200 calls a day.

Provided trouble shooting. Evaluated applications through endorsements and examination. F.E.M.A

and HIPPA certified.

Tax Pert June 2001 to October 2012

Administrative Assistant

Bainbridge, Ga

File personal and confidential information. Answer the telephone as well as set up appointments. Work

with the clients to assist them in a fast but accurate manner. Managed quality communication, customer

support and product representation for each client.

C0020Hp(Medicaid Options) August 2009 to October 2010

Recipient Service Specialist

Tallahassee, Fla

Answer calls in a high volume call center. Set up Medicaid plan as well as change plans for Florida

Recipients. Set up appointments for clients to renew their medicaid benefits. Used judgments to

determine if clients were fit to received benefits. Certified as medicaid specialist.

Traco Glass Company March 2008 to June 2010

Quality Tech

Bainbridge, Ga

Worked in a factory. In control of making sure that the windows and doors were cleaned and packed

correctly before being shipped out.

Belk March 2007 to July 2008

Cashier

Bainbridge, Ga

Assisted customers in customer service and checking out. Cleaned up my work area as well as took care

of paper work at the end of shift. Certified as Senior Sales Specialist.

Wal-Mart December 2004 to June 2006

In-Stock

Bainbridge, Ga

In charged of putting up stock in my department. Assisted customers and showed them the best customer

service. Arranged paper work to make sure all merchandise was accounted for. Set up displays and well

as did price changes and printed price tags.

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Educational Background

Columbia Southern University 2016-Current

Early Childhood Education

Ashford University 2015

Associate of Science: Social Work

Bainbridge High School 2002

High School Diploma

Bainbridge, Ga, Usa

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