Customer Service,Collections,Sales

Lashaunda Bradwell

**** * ***** **, *** *rd Floor Rear, Philadelphia, Pa, 19140

*********.********@*******.*** 267-***-****

Objective

To excel within deadline driven environments while exceeding expectations Education

Temple University, Philadelphia, Pa

GED May 1998

Experience

April 2016-Present

Loan Counselor Pennsylvania Higher Education Assistance Agency(PHEAA) Chester, Pa

My position involves answering incoming calls to assist borrowers with their student loan options September 2015- March 2016

Temporary Customer Service Representative Independence Blue Cross and Blue Shield Philadelphia, Pa

My duties consisted of answering incoming calls regarding benefits, eligibility, claims status, service calls as well as accepting payments

May 2013- September 2015

Collections Representative and Team Lead Credit Mediators Inc Upper Darby, Pa 2

My position involved answering incoming calls, making outbound calls regarding delinquent accounts as well as assisting with payment options to prevent further action. My other duties consisted of supervising direct reports, skip tracing as well as training other collectors January 2014- May 2015

Temporary Collections Representative Flagship Credit Acceptance Chadds Ford, Pa My duties involved answering incoming calls, making outgoing calls to assist delinquent borrowers with payment options to prevent further action. My other duties consisted of skip tracing methods

February 2012- January 2014

Call Center Market Research Representative and Confirmer Wendover Corp Upper Darby, Pa

My duties consisted of randomly contacting businesses to generate data December 2006- February 2012

Retention Billing and Sales Representative Security Networks Broomall, Pa My duties consisted of making answering inbound calls to assist with payment options. December 1999-May 2006

Inside Sales Representative Antenna Star Satellites Upper Darby, Pa My duties consisted of taking inbound sales calls