Customer Service Administrative Assistant

BRANDY DEBOSE

**** ******* *****, ******* ** ****8

832-***-**** **************@*****.***

PROFESSIONAL STATEMENT

Ambitious Medical Administrative Assistant with over eight (8) years of clerical and Administrative Assistant experience. Detailed oriented, task focused individual with the ability to multitask while providing excellent customer service.

EDUCATION

Everest Institute- Medical Administrative Assistant – Diploma Houston, TX 2013

Elsik High School - Diploma Houston, TX 2003

CERTIFICATIONS/LICENSURES

CPR/First Aid-BLS Certified

PROFICIENCIES

Medical software Claims processing

Computer Billing Systems Electronic Data Storage Systems

Patient information Diagnostic and Procedure Coding

Payment posting Knowledge of Medical Insurance Plans

Procedure coding CPR Certified

Microsoft Office typing speed35 WPM

WORK HISTORY

Voter/ Consumer Research Houston, TX January 2015-Present

Interviewer

Call clients to complete phone surveys in call center environment

Collect and enter data into survey interface

Xerox Commercial Solutions LLC, Texas Houston, TX October 2013-June 2015

Customer Service Agent

Provided excellent customer service to Sam's Club customers and members in a call center environment

Entered and updated customers' information and orders on computer system.

Resolved customers' problems and encouraged them to upgrade their memberships

Unlimited Healthcare Inc. Houston, TX June 2013-July 2013

Medical Administrative Assistant - (Externship)

Greeted patients as they entered clinic

Answered phones and provided requested information.

Created, updated, and filed patients' charts.

Prepared, cleaned, and sanitized rooms

Escorted patients to examination room

Scheduled patients' appointments and made reminder calls.

Followed all standards, rules, regulations, procedures, practices, policies, guidelines, directions, and codes to ensure safety, efficiency, quality service, and compliance

Darque Tan LLC Houston, TX January 2009 - January 2012

Bed Technician

Supervised assemblers and trained new employees regarding job procedures.

Assembled and dissembled beds for clearing and sanitizing.

Assisted customers while providing excellent service

References available upon request

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