Sales Staff
Resume:
DIANE NGUYEN
*********@*********.**
https://www.linkedin.com/in/diane-nguyen-b3b237112
EDUCATION
MacEwan University
**** – present, Bachelors of Commerce (Marketing major)
EXPERIENCE
Moxies Grill & Bar St. Albert Trail and Kingsway Locations
Server 2014 – Present
-Take/serve orders and answer questions or make recommendations for other products on the menu (menu touring)
-Collaborate with fellow servers, bar and kitchen staff (clear communication amongst staff)
-Make sure any allergies are dealt with proper precautions
-Deal with any discrepancies with a positive attitude
-Communicate with managers if there are discrepancies
-Do the necessary quality checks to ensure guests are satisfied with their order
-Issue bills and accept payment
-Encourage guests to come again
-Ensure the restaurant is up to Alberta Health Services and Sani-tech standards of cleanliness
-Complete end of shift cleaning duties and polishing cutlery
Cash Girl 2015 – Present
-Print off last day’s sales reports
-Enter reports/calculations into the appropriate excel templates
-Check servers cash-out reports
-Ensure back of house and support staff are getting tipped out appropriate amount
-Communicate with managers about any outstanding amounts owed to the restaurant by servers
-Enter any items that were taken off the bill for various reasons into excel spreadsheet
-Make sure each till (bar, tip-out, server over/short, petty) are all balanced according to spreadsheets
Royal Mayfair Golf Club
Server 2014 – Present
-Take members account numbers
-Take/serve orders
-Feature chef’s item of the day/week
-Get to know regulars and be able to socialize with them on a daily basis
-Get members personal wine from their wine cellar
-Clean dirty tables and set up for next members
-Tear down and set up banquet events
-Polish cutlery
-Bartend for events (meetings and weddings)
-Ensure guests and members are enjoying their time at the club
Tim Horton’s Children’s Camp (Volunteer)
Counsellor August 2016
–Supervise cabin of 8 girls in session 7
–Help escort girls to program activities
–Help run counsellor ran camp activities (i.e Archery)
–Listen to campers and be the support that they need
–Work alongside other camp counsellors to run camp wide programs (i.e open waterfront)
–Teach each camper about the importance of the Gr8 beads
–Teach each camper about how to apply what they learn at camp in their everyday lives
–Make each camper’s experience memorable
–Come up with creative ideas for campfires and skit nights
–Deal with camper’s issues with the upmost respect and confidentiality for them
–Teach campers skills such as life skills, crafts or instruments
CERTIFICATIONS
Pro-serve
First Aid will be taken in the beginning of May
**PLEASE REFER TO LINKEDIN PROFILE FOR FULL WORK AND VOLUNTEER EXPERIENCE
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