Customer Service Management
Resume:
Assemian Michel Armand Adai
***** *********** *** • Eden Prairie, MN, 55347 • 320-***-**** • ****.******@*****.***
Education
St Cloud State University – St Cloud, MN – AACSB Accredited Expected graduation - May, 2017
Bachelor of Science in Management – Operation Management
GPA: 3.33
Related Coursework:
Supply Chain Management
Quality Management
Service Operation Management
Manufacturing Operation Systems
Management Information System
Strategic Management
Organizational Change for Sustainability
Human Resources Management
Bangalore University – Bangalore, India Graduation - May, 2013
Bachelor of Commerce in Accounting
GPA: 3.25
Internship and Work Experience
Desk Assistant – Residential Life (SCSU) – St Cloud, MN August, 2016 - Present
Provided customer service to residents and guests
Advised residents of campus resources
Distributed residents mail
Night Security Assistant (Team Leader) – Residential life (SCSU) – St Cloud, MN January, 2016 – April, 2016
Ensured safety and security of a residential hall
Led a team of six students staff members
Maintained professionalism and fast problem-solving skills in high pressure and time sensitive situations
Accounting Intern – BNI Gestion – Abidjan, Ivory Coast January, 2014 - August, 2014
Reviewed and analyzed related company financial reports and budget
Prepared and entered general and sub ledger journal entries
Assisted the Accounts Payable and Accounts Receivable department as needed
Additional Leadership & Volunteer Experience
Member– APICS (SCSU) January, 2016 - Present
Volunteer – UPB Event– Helped in promoting and setting up the event August, 2015 - Present
Volunteer – Pow Wow Festival – Raised charity funds and helped promote the event April 2015
Awards and Recognition
Named to Dean’s list December 2016
Additional Professional Skills
Proficient in Microsoft Office including Excel, Word, PowerPoint, Outlook.
Fluent in English and French
Strong written communication skills
References
Available upon request
Contact this candidate