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Customer Service Assistant

Location:
Chicago, IL
Posted:
April 03, 2017

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Resume:

JASMINE MARTINEZ

**** *. ********** *** *******, IL 60609 aczm02@r.postjobfree.com (312)- 576- 2171

OBJECTIVE

To secure employment in an office setting where I can utilize my skills and knowledge. I am highly motivated, customer service driven, personable, energetic, and friendly. I adapt well in any professional environment. I am highly organized and have great people skills, and to grow with a company.

WP

ROGERS AUTO GROUP – CHICAGO, IL

SERVICE OPERATOR/ RECEPTIONIST/ CASHIER

May 2013- October 2015

Greet and direct customers upon entry into the building

Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages or scheduling appointments.

Update customers on their vehicles.

Handled a cash drawer, dealt with cash, credit/debit and checks and process payments with accuracy and consistency.

Worked with programs ADP, Microsoft word, Excel spreadsheets.

Light office work, filing folders, cleaning, and keeping waiting room organized.

PARK ANIMAL HOSPITAL – ELMWOOD PARK, IL

VET ASSISTANT/ RECEPTIONIST/ CASHIER

February 2016- Present

Greet and assist clients upon entry into the building.

Operate telephone switchboard to answer, screen or taking messages.

Provide information to clients, Maintain/update patient files, and scheduling appointments.

Update clients on their pets once surgeries are done.

Attend to the daily caretaking needs of the animals under their care, such as feeding, walking and providing water and clean bedding.

Clean and disinfect animal cages, exam rooms, and treatment areas;

Maintain surgical equipment, sterilize surgical instruments, and assist the veterinarian and licensed veterinary technician as needed in surgery (such as patient preparation and monitoring)

Properly restrain patients for blood/urine collection and tissue sampling for testing;

Perform laboratory tests such as urinalysis setup, operation of automated blood machines and fecal exams.

Handled a cash drawer, dealt with cash, credit/debit and checks and process payments with accuracy and consistency.

Worked with programs AvaMark, Microsoft word, Excel spreadsheets.

Communicates effectively and politely with all customers, colleagues, and managers.

Ability to cross train to assist other departments with overflow of work and assisted in some filing.

EDUCATION

BENITO JUAREZ COMMUNITY ACADEMY HIGH SCHOOL - SEPT2008 - JUNE 2011

1450 W CERMAK RD, CHICAGO, IL 60608

DIPLOMA

Everest College – Bedford park, IL Medical Assistant Sept 2011- June 2012

Penn Foster college - Vet Assistant online program May 2016 – March 2017

References upon request



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