Customer Service Representative

Ashli Teer

**** ****** ***, *******, ** ***** 256-***-**** *****.****@*******.***

Objective

To obtain a management position with a company in which I can advance using my experience and positive attitude.

Education

HIGH SCHOOL DIPLOMA MAY 2005 OXFORD HIGH SCHOOL

Experience

OPERATIONS/SAFETY AND COMPLIANCE MANAGER KL BREEDEN AND SONS JULY 2012 – NOVEMBER 2016

oManaged, trained, assisted, and filled in for, as needed, 5+ employee office staff.

oManaged fleet of 60 + owner operators.

oConfirmed and communicated to customer all departure and arrival times; worked with dispatch to ensure no late deliveries.

oSent weekly reports to corporate office.

oTravelled to assist with office startups.

oScheduled and preformed all driver orientations.

oManaged all DOT compliance files, including driver qualification files. tractor files, and monthly maintenance report files.

oHandled all aspects of driver appreciation week for 2 years.

oScheduled and confirmed all required medical exams, drug screens, and physicals.

oPrepared and submitted DOT required documents to correct states.

oHeld monthly safety meetings; held one-on-one meetings with common offenders.

oMonitored all driver e-logs documented all hours of service violations, and counseled drivers for all offenses.

oScanned all required documents into Rair and McLeod.

oEnsured all DOT required random quarterly drug screens were completed on time

oTook necessary actions when driver was not compliant.

oPerformed weekly yard checks to insure tractors and trailers were DOT compliant.

oEnsured all roadside inspection violations were repaired before next dispatch.

oHandled initial accident reports, and sent to corporate office for completion.

oSend monthly IFTA reports to 3rd party fuel tax company.

oSetup drivers and tractors into McLeod, TMW, Rair, Tenstreet, Comdata, Compliance Place, and Qualcomm.

oHandled and prepared billing for 60 + owner operators using McLeod.

oBuilt and submitted billing forms and invoices weekly to customer and corporate office.

oReviewed owner operators’ weekly settlements for accuracy and fairness with mileage distribution.

CUSTOMER SERVICE REPRESENTATIVE TEMPFORCE SMART STAFFING SOLUTIONS AUGUST 2011 – MARCH 2012

oPerformed all basic clerical responsibilities; filing, faxing, emailing, answering phones, scheduling appointments

oPerformed interviews to place potential candidates on jobs

oPerformed dexterity and clerical evaluations to ensure accuracy.

oPerformed pre-employment drug screens.

oSubmitted time cards to corporate office for processing.

CUSTOMER SERVICE REPRESENTATIVE SOUTHEASTERN FREIGHT LINES JULY 2009 - FEBURARY 2010

oPerformed all basic clerical responsibilities; filing, faxing, emailing, answering phones.

oCompleted end of shift deposit documents.

oRouted drivers for emergency pick-ups.

oQuoted fright charges.

OFFICE MANAGER RUDDER DIGITAL JUNE 2006 – DECEMBER 2008

oPerformed all basic clerical duties; filing, faxing, emailing, answering phones.

oRouted and dispatched daily installations to technicians.

oSubmitted reports to corporate office daily.

oSubmitted billing and invoice to corporate.

oResponsible for all equipment and part orders.

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