Customer Service Sales Representative

KIM REAMES

*** ******* ******, *******, ** ***** H: 707-***-**** ***.******@*****.***

Summary

I am a very hard-working and organized saleswoman with over 20 years of providing excellent customer service in numerous fields. I am meticulous, detail-oriented, and work well individually and in group settings. In my 20 years of working with the public, I have developed the necessary tact and diplomacy to handle customer complaints and inquiries in a timely and professional manner. Highlights

Awarded Customer Satisfaction bonus 12 months consecutively for providing outstanding customer service

Awarded numerous awards for highest sales within multiple companies, such as B est Sales of the Month and B est Sales Retention awards

Able to type 40 words per minute and skilled with Microsoft Suite Software Experience

Merchandise Reconciliation Associate 04/2015 to Current Walmart Vallejo, Ca

● Processes and submits paperwork, creates and maintains organized files, and identifies and resolves any discrepancies in files and a timely manner.

● Follow proper procedures to prevent theft and loss when receiving and maintaining goods. Receives and delivers to appropriate areas

● Helps associates understand and apply safe and correct ways to process claims goods, work with vendor, and prepare and maintain reports

Price Coordinator Associate 09/2014 to 04/2015

Walmart Vallejo, CA

● Received, staged, and delivered goods to appropriate areas throughout the facility

● Maintains merchandise presentation by signing and pricing fragile and high-shrink merchandise Provided customer service by identifying customer needs, assisting with purchasing decisions, resolving issues and concerns

Accounting Office Associate

Walmart 06/2013 to 09/2014

Vallejo, CA

Processed and maintained accounting records, files, transactions

● Analyzed and generated reports relating to cash, deposits, and various financial transactions

● Records and reconciles financial data, tracks register audits and chargebacks, and secures accounting files

Loader 08/2012 to 11/2013

UPS Vallejo, CA

● Scanned and loaded packages on large semi-truck

Sales Representative 03/2012 to 07/2012

SGN Nutrition Vallejo, CA

● Sold Vitamin water products to prospective customers at Costco locations

● Promoted and displayed products for customer viewing Sales Representative 10/2006 to 09/2009

Select Comfort Fairfield, CA

● Business to business experience visiting local companies informing them about our company products

● Inventoried, ordered, and stocked merchandise weekly

● Performed basic clerical duties such as answering phones and store correspondence

● Operated cash terminals for all customers transactions and company orders Intake Specialist 06/2005 to 12/2006

Kelly Services San Rafael, CA

● Created client files and made appropriate referrals to network physicians based on needs

● Collected client history and scheduled appointments for proper services

● Quoted medical benefits and managed patient sessions

● Operated multiline phone system scheduling appointments for patients Sales Representative and Marketing Manager 02/2000 to 06/2004 Team Chevrolet Vallejo, CA

● Solicited sales through daily activities and networking in and out of the office

● Maintained friendly customer service during sale appointments

● Increased sales by recommending upgrades and aftermarket products to customers Education

Medical Administration- Heald College 2 010-2011

Concord, CA

Computer Accounting- Austin Edith Skills Center 1 988 O akland, CA

Business Management- Diablo Valley College 1 982-1983 Pleasant Hill, CA

Skills

● Microsoft Office

● 20 Years of sales experience

● Business to business operations

● Generating accounting reports

Community Volunteer Involvement

Community Volunteer - Mare Island Church 2 011 - Vallejo, Ca Kitchen Volunteer - Genesis House 2 011 - Vallejo, Ca

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