Network Systems Administrator
Resume:
THOMAS MOUZON
**** ********* *********, ** ***** *************@*****.***
SKILLS & ABILITIES
Providing all tier levels of technical support to end users.
Ability to convey technical solutions in a clear and concise manner.
Installing and configuring computer hardware systems and software.
Understanding analysis, diagnosis and resolution of client problems via phone, email and face to face contact.
Attention to detail
Quickly responding to customer enquiries and concerns
Takes ownership of problems and tracking them to a successful conclusion.
Raising and maintaining incident tickets and problem records
Monitoring Cisco Distance Learning equipment to ensure instructors are able to interact with the students.
Work well as a member of a team and/or with little to no supervision
Active Directory, DNS, DHCP, Windows OS, Mac OSX, Exchange, Server 2012, Microsoft Products
Microsoft System Center Configuration Manager
Ability to grasp technical concepts quickly
Familiar with VMware vSphere Client
EXPERIENCE
Network & Systems Administrator/Business Analyst Williamsburg Technical College
July 2016-Present
Prepare users by designing and conducting training programs; providing references and support.
Coordinate and participate in activities such as Microsoft's System Center client management, software packaging, software and operating system deployment and delivery, Windows Software Update Services, Microsoft Remote Desktop Services, Kaspersky Security Center 10, and Fortinet VPN Client.
Troubleshoot any deficiencies to identify and isolate sources and root causes. Serve as the preliminary technician for IT technical issues and challenges that arise within the infrastructure
Plan, schedule, and execute the installation of new or modified hardware, operating systems, and applications software
Manage accounts, network rights and access to responsible systems and equipment to ensure consistent application of established policies and procedures, and to evaluate the effectiveness of established business processes
EVENING HELP DESK TECHNICIAN FLORENCE-DARLINGTON TECHNICAL COLLEGE
MAY 2015 – JULY 2016
Repair break/fix Laptop and Desktops
Giving sound advice on technical matters
Prioritizing in a fast pace environment.
Password Resets
Setup and maintain Virtual Desktops
Troubleshooting, building & deploying Win 7,Win 8, Win 10 images to computers via SCCM
Maintaining Cisco Distance Learning equipment
Communications Enterprise Administrator
Manage users and computers in MS Active Directory
Configure & install printers in a network environment
EDUCATION
FLORENCE-DARLINGTON TECHNICAL COLLEGE, FLORENCE, SC
MAY 2016
Network Systems Management
A+ Course Work
Network+ Course Work
CCNA Course Work
Security+ Course Work
CASP Course Work
Certificates Earned
Fundamentals of Networking, Cisco
Computer Technology Fundamentals of Networking
Network Pro, Test out Pro
IT Essentials, Cisco
Desktop, DELL
Laptop, DELL
LEADERSHIP
Petty Officer Third Class, USN. Work center supervisor.
Department Supervisor. Toys-R-Us
REFERENCES
CANDICE JACKSON, DATABASE ADMINISTRATOR
FLORENCE-DARLINGTON TECHNICAL COLLEGE
Co-Worker
JON-MICHEAL HOOKS, SYSTEMS ADMINISTRATOR
FLORENCE-DARLINGTON TECHNICAL COLLEGE
Co-Worker
BRENT LEE, IT MANAGER
WILLIAMSBURG TECHNICAL COLLEGE
Supervisor/Co-Worker
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