Administrative Assistant Customer Service

MELINDA B. ABBOTT

*** ***** **** ****** • CHATHAM, VA 24531

PHONE: 434-***-**** • E-MAIL: *************@*****.***

EMPLOYMENT

August 2009-Present

Virginia Department of Motor Vehicles

Altavista, VA

Administrative and Office Specialist III

Answers questions call-in customers have pertaining to receiving, maintaining and reinstating driving privileges.

Answers inquiries concerning vehicle transactions.

Conducts financial transactions posting payments for fees

November 2007- March 2009

Knight-Celotex

Danville, VA

Administrative Assistant

Verified and posted shipments from six warehouses.

Entered inventory transfers using Excel.

Processed weekly payroll for 60 hourly workers.

Accounts Receivable transactions for shipments processed.

August 2005- October 2007

Debbie’s Staffing/Knight Celotex-May 2007-October 2007

Debbie’s Staffing Danville Office-October 2005-April 2007

Debbie’s Staffing/Alsco-Servitex-October 2005-October 2005

Debbie’s Staffing/Alliance One-August 2005-September 2005

Inventory Control, Receptionist, Office Assistant

Knight Celotex-Reorganized neglected sales, inventory and production accounting duties. Processed weekly payroll for approximately 60 employees. Was hired on as an employee by Knight Celotex in November 2007.

Debbie’s Staffing Danville Office- Verified and posted shipments from six warehouses. Entered inventory transfers using Excel. Processed weekly payroll for 60 hourly workers. Accounts Receivable transactions for shipments processed.

Used Word, Outlook, Access, Excel in all the above listed positions.

September 2004-June 2005

Pittsylvania County Regional Alternative School

Blairs, VA

English Teacher Grades 6-12

Taught “at-risk” students literature and grammar.

August 2004-September 2004

Chatham High School

Chatham, VA

Guidance Counselor Aide

Organized records in students’ records room.

Assisted guidance counselors in sorting paperwork and records.

Substituted for administrative assistant when necessary.

January 2004-February 2004

Tax Trax

Eden, NC

Receptionist

Greeted clients in person.

Answered questions concerning Tax Trax procedures on the phone and in person.

Performed filing and produced correspondence using Word.

October 2003-December 2003

KBToys.com

Blairs, VA

Administrative Assistant

Kept track of workers attendance and time cards in two departments.

Used Excel to track attendance.

Used Word to type correspondence.

March 2003-March 2003

Kelly Services/Ntelos

Danville, VA

Retail Customer Service Representative

Assisted customers with updating and servicing their cell phone accounts.

Handled hundreds of dollars per day in Assisted in closing the store.

March 2002-December 2002

Kelly Services/CIT Group

Danville, VA

Chargeback Analyst-Deduction Recovery

Examined clients’ deduction claims for legitimacy.

Advised clients if deductions were warranted.

Started collection proceedings when necessary.

July 2000-November 2001

The Lane Company

Altavista, VA

Customer Service Representative

Answered incoming telephone calls pertaining to furniture dealers and consumers questions about Lane Furniture products.

Processed paperwork pertaining to shipment information.

Used Word for typing correspondence to dealers and consumers.

March 2000-July 2000

Kelly Services/The Lane Company

Altavista, VA

Administrative Assistant

Used WordPerfect and Word to type dictation and standardized letters at the Lane Company. Used Excel for spreadsheets.

Ordered credit reports using the Internet for five credit managers.

Handled incoming calls and distributed messages.

Maintained files for handling of past due accounts.

EDUCATION

February 1991 – September 1991

ECPI Computer Institute

Greensboro, NC

Certificate-Office Technology Specialist

September 1982-May 1986

Averett University

Danville, VA

Baccalaureate Degree-English/Journalism-Communications

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