Customer Service Sales

Ramez Gries

** – **** Thomas Street, Mississauga, Ontario

647-***-**** ***************@*******.***

EDUCATION

Schulich School of Business Toronto, Ontario, Canada Bachelor of Business Administration 2016-2020

GPA: 7.75/9.00

Involved member of Business Law Association and York Marketing Association

Spark Case Competition Top 10 Finalist, 2017

Recipient of Most Economically Feasible Award (New Enterprise Team Assignment) Demo Day Competition, 2016

PricewaterhouseCoopers and Corporate Social Responsibility Society Case Competition Top 16 Finalist, 2017

Coursework includes Financial Accounting, Economics, Business Analytics and Marketing Management

St. Aloysius Gonzaga Secondary School Mississauga, Ontario, Canada Ontario Secondary School Diploma

Graduated with honours

PROFESSIONAL EXPERIENCE

Kero Cleaners Mississauga, Ontario, Canada

Assistant Manager 10/2015 – 08/2016

Achieved and exceeded the company's sales plans and profitability goals.

Set measurable standards and goals based on company's expectations and metrics

Protected store assets and inventory

Lead store team to drive sales through training and modeling behavior.

Example of outstanding customer service.

Scheduling and managing an entire team and ensuring that success was achieved.

Worked with stakeholders to drive product and service definition and design. VOLUNTEER EXPERIENCE

Canadian Coptic Centre Mississauga, Ontario, Canada Head Organizer 10/2015 – 01/2016

Organized activities for seniors at church community

Strong relations with members of the community

Tremendous experience in leadership

Able to delegate effectively

Experience in public event planning

relations in more than one language

Managed a club consisting of 12 members.

SKILLS & INTERESTS

Languages: Fluent in English and Arabic

Skills: Strong Leadership and Teamwork Skills and Experience in Data Analysis using Microsoft Excel Interests: Planning, soccer, and reading.

2012-2016

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