Engineer Software

Susan Lawrence

* ********* ****

Nashua, NH *****

*************@*******.***

PROFESSIONAL OBJECTIVE To develop, test, and support leading edge application software.

SKILLS

Operating Systems/Platforms

Windows 8, Windows 7, Terminal Servers, Tandem, Windows XP Professional, Windows 2000+, NT 3.51/4.0/5.0 (Intel/Alpha), NT Common Host Platform 2.1 (to latest), Windows 95-98 (Intel), Solaris 2.51-8, UNIX Solaris Common Host Platform 2.1 (to latest), IBM Mainframe eServer z/OS, zSeries, OS/390, Sun CGOS, Linux (RedHat and Suse Intel),, NET Framework, Domino 5.0x (Server and Client), Microsoft Exchange 5.5 Server, MSDOS, AS400, Thin Clients/Blades, Apple MAC, Android Mobile Device, iPhone Mobile Device, iPod Mobile Device. iPad Mobile Device, Kindle Mobile Device, WinPhone 7 Mobile Device, WinPhone 8 Mobile Device, AIX/Solaris

Languages/Scripting

SQL, SQL Plus, TACL, TSO, ISPF, SPUFI, File Aid, Platinum, XML, Java, JSDK, JRE, JavaScript, C# .NET, C, Visual C++, ASPX, PHP, Fortran, Assembly, Visual Basic, Basic, WinRunner, Visual Test, Perl, SH, CSH, KSH, BASH, HTML, APSX, UML, XACML, AnswerSoft Programming Language, COBOL, RPG, TPL, Visual Studio, VBScript, Registry Scripting, EmbarcaderoRapid SQL (Oracle & Sybase Client), Quality Test Professional (QTP - Automation), SiteGround, Joomla!, TinyMCE (Editor), Gatling.io

Database

DB2, SQLServer, Oracle 7.3-8.05, Sybase, Sybase ASE (Adaptive Server Enterprise), Domino, MS SQL, Access, SAPDB, JDBC, ODBC, TOAD, DBArtisan, Microsoft iSQL, SQL Server (Repository), OpenJMS Server (Messaging Server)

Web

BEA WebLogic, Apache Tomcat, IIS, Domino Go Webserver, WebSphere, Netscape Enterprise Server, iPlanet, Tuxedo, WebLoad, Netscape Communicator, IE, Tivoli (Tivoli Web Hosting Operating System, Data Warehousing, System Event Monitoring, and Software Packages products,), WSL, WSDL 1.0, Basic Profile Viewer 1.0, XML Spy, Apache Axis, Mozilla Firefox, Apple Safari, Google Chrome, Internet Explorer, Firefox, Web Services

Protocols

SOAP, POP3, TCP/IP, HTTP, HTTPS, SSL, LDAP, FTP, Finger, Telnet, SOCKS

Other

Tivoli (Web Hosting Software), Microsoft Visual Studio, Citrix Siebel (bug tracking), Clarify, Netmind, Remedy (bug tracking),, VNC (Conferencing), Helios, FootPrints, Bugzilla, Kintana (Bug Tracking software), Digital's Bug Action Tracking System, CVS, ClearCase (Source Control), WinCVS, CygWin, ClearCase, VMware, VI Editor, Exceed, Visual SourceSafe, Remotely Possible/32, CLI (Command-line Interface), NetMeeting, Remote Desktop, VPN, GHOST, Loanet, Lotus Sametime, Clocks (Clock In/Out), RUMBA (Mainframe Display), OmniPay, Visio, Workbrain, TellMe IVR/VRU (Voice Recognition), Quest SQL Navigator, WinSQL, Mercury Quality Center and Test Director (Automated and Manual Test Plans and Test Lab), Six Sigma Management Practices, FootPrints (Bug Tracking Software), Helios (Time Management Software), Crystal Point OutsideView (Terminal Emulation), App-V, Mingle (Agile Project Management), Rally (Agile Project Management), ArcSoft PhotoStudio, Taleo, TALX, myCareer, SuccessFactors Exceed 6.0, SiteServer, Netshow, RealAudioVideo, FX!32 (Translator/Emulator), and many more.

WORK EXPERIENCE

QA Analyst 2/2016 – 5/2016

Fidelity Investments, Merrimack, NH

Develop and execute test cases for an HR talent acquisition suite of applications and their interfacing systems. Worked on the IT Internal Movement project using the Taleo Enterprise and Internal Career Modules, and the SuccessFactors, and myCareer applications.

Responsibilities:

Prepare test cases and test scripts to verify that the system supports the end-to-end business process and associated configured product (including forms, workflow, permissions & role access, email notifications, reports and interfaces associated to each module)

Prepare and execute test plans, specifications, scenarios, scripts and review test coverage

Interpret, execute and document complex test scripts using agreed methods and standards, report to stakeholders, and ensure availability for specification of user instructions.

Manage the selection/creation of relevant scenarios for testing and ensure that tests reflect realistic operational conditions relating to both technical infrastructure and business needs, and review and modify tests if necessary.

Provide advice and guidance to project resources on necessary features to be included in systems test to ensure operational manageability.

Define/develop test cases for Taleo and associated interfaces.

Use Yello or Cluen to source, recruit, and hire candidates for test case scenarios.

Define/develop tests in an HR environment.

Develop/execute test scenarios and cases.

Develop test strategies, test plans, test scripts and relevant reporting for metrics.

Communicate and work effectively with both technical and business experts.

Mentor and transfer skills to other testing staff.

Senior Quality Assurance and Performance Engineer 5/2015 – 6/2015

MorphoTrust USA, Inc., Billerica, MA

Short contract assignment to develop automation scripts for their Development Team.

Developed test scripts in Gatling.io (an open-source load testing framework) to test their Biometric Identification Server, Image Server, and Facial Recognition System to appropriately size these systems for the different States in America/Canada.

Created a Performance Test Plan and Test Strategy document for the MorphoTrust applications.

Performed data mining activities to build test bases.

Executed these Performance scripts to gather results for different users.

Attend daily meetings and discuss my test status.

Reported defects even though it was not required of this role.

Senior Quality Engineer 6/2014 – 3/2015

Demoulas Super Markets, Inc., Tewksbury, MA

Articulate test strategies for the Market Basket applications.

Develop high level test scenarios for their Java applications.

Build a traceability matrix by creating, documenting, managing, and maintaining detailed Test Strategies, Test Plans, Configuration Guides, and Status Documents.

Perform data mining activities to build test bases.

Execute smoke, beta, functional, regression, performance, and usability tests.

Develop extensive SQL scripts to test the UI and back-end systems.

Report on defects.

Attend Meetings and discuss my open defects.

Provide testing services as part of a team in an Agile environment.

Senior Mobile Quality Engineer 8/2012 – 4/2013

Fidelity Investments Company, Merrimack, NH

Articulate test strategies for the Microsoft Mobile Fidelity Financial applications and the Fidelity Alzheimer’s Web Site.

Develop high level test scenarios.

Build a traceability matrix by creating, documenting, managing, and maintaining detailed Test Strategies, Test Plans, Configuration Guides, and Status Documents using Quality Center and Rally.

Perform data mining activities to build test bases.

Execute smoke, beta, functional, regression, performance, and usability tests using Wired and Wireless Laptop, Desktop, and Mobile Device configurations, and report on defects using Quality Center.

Attend daily Triage Meetings and discuss my open defects.

Complete required recurring training, Courses, and Ethics Compliance, Employee Investing, Trade Verification Reporting.

Provide testing services as part of a Financial Services team in an Agile environment.

Senior Quality Engineer 4/2012 – 8/2012

Idea/The Golf Channel/GolfNow.com/NBC Universal/Comcast Entertainment Group, Nashua, NH

Articulate test strategies for all NBC/Universal Golf Reservation, Tournament, Ranking and other applications and API’s.

Develop high level test scenarios.

Build a traceability matrix by creating, documenting, managing, and maintaining detailed Test Strategies, Test Plans, Configuration Guides, and Status Documents using Mingle.

Perform data mining activities to build test bases.

Execute smoke, functional, regression, performance, and usability tests using Wired and Wireless Laptop, Desktop, and Mobile Device configurations.

Develop extensive SQL scripts to test the UI, APIs, and back-end systems.

Report on defects.

Lead/facilitate multiple and daily defect meetings, as needed status meetings, and weekly review meetings with the NBC/Universal development teams.

Effectively support the NBC/Universal Quality Assurance process model and best practices in an Agile environment.

Senior Quality Engineer 2/2011 – 3/2012

Fidelity Investments Company, Merrimack, NH

FMRCO/Fixed Income Division

U.S., London, Hong-Kong and India Clients

QA lead on all projects for all Enterprise Trading, Credit & Research, Quantitative, Portfolio, and Market Surveillance applications engineered and supported by the Investment Advisors Solutions (IAS) engineering team deployed on a Windows based technology stack.

Articulate test strategies.

Develop high level test scenarios.

Build a traceability matrix by creating, documenting, managing, and maintaining detailed Test Strategies, Test Plans, Configuration Guides, and Status Documents using Quality Center.

Perform data mining activities to build test bases.

Execute smoke, beta, functional, regression, performance, usability, and automated testing using Wired and Wireless Laptop, Desktops, International (Foreign) and Domestic Blade Thin Clients (2 and 3 monitor configurations), Projector, Fidelity and Non-Fidelity Thumb Drives, USB Bloomberg and Non-Bloomberg Keyboards, USB HP Printer, Network Black/White and Color Printers.

Execute tests on Domestic and International/Foreign builds using a Latency Generator to simulate International/Foreign users.

Configure and maintain automation Test Scripts.

Develop extensive SQL scripts to test the UI and back-end systems.

Report on defects.

Lead/facilitate multiple and daily defect and status reporting reviews\meetings while communicating daily with onshore and off shore based QA and development teams.

Complete required recurring training, Courses, and Ethics Compliance, Employee Investing, Trade Verification Reporting.

Effectively support Fixed Income quality assurance process model and best practices.

Other Software: Trade: Bond Trading, Money Market Trading, Point Of Trade (35+ Applications), Portfolio (4+ Applications), Quant (Prophet, ACE), Credit Research (23+ Applications), Common Applications (25+), iSeries Access for Windows (Mainframe), HP ThinPro Client( Connection), LeoStream (Connection Software), Citrix XenApp (International x64 Connection), RGS (Remote HP Graphics for Domestic x64 Connections), RDP (Remote HP Graphics for Domestic x32 Connections), Bloomberg, TradeWeb

Senior Quality Assurance Analyst 10/2009 – 2/2011

SunGard, Salem, NH

Automated and Manual Test of the Loanet Securities Accounting System and other Foreign and Domestic Stock Market offerings (SmartSeg (Smart Segregation), RegAllo (Regulatory Allocation), Automated Instruction System (formally CAGE Systems), S3 (Smart Segregation including Cash Securities), R3, SmartLoan, LSRA (Loanet Short Rebate Allocation), Martini and Global One applications (International/Foreign Securities Borrowing and Lending), Compare) using the Tandem TACL command line, web UI, stand-alone applications, and complex SQL commands to manipulate and query the SQLServer Database.

Communicate with on and off-site USA and India contacts.

Develop extensive SQL scripts to test the mainframe systems.

Report on defects.

Training: Global Information Security, Workplace Harassment: Prevention and the Law, Anti-Bribery

The DiFiore Marquet Cafe Web Site Construction Project 7/2009 – 12/2011

New York, NY

Responsible for researching, designing, programming, implementation, and testing a NYC restaurant Web Server, Domain, and Web site using the SiteGround software, Joomla and HTML programming languages.

Constructed this web site using skills I learned on my own, by taking the on-line SiteGround and Joomla tutorials.

Senior Quality Engineer 11/2003 – 7/2008

Fidelity Investments Company, Merrimack, NH and Marlboro, MA

Voyager Division, Fidelity Client

Automated and Manual Test of the Human Resource and Payroll offerings (Employee Timekeeping, Payroll Management, Health Savings Account, Employment & Income Verification, Workforce Management, Compensation Planner, Performance Management) using the mainframe command line, UNIX command line, web UI, stand-alone applications, and complex SQL commands to manipulate and query the DB2, SQL and Oracle Databases.

Lead QE Person for all Cross Project Talent Management Projects within the USA and India.

Developed and delivered Documentation, Training, Presentations, and Demonstrations on the Cross Project Talent Management Software - Financial Software.

Graduated from Advanced SQL Training.

Develop extensive SQL scripts to test the mainframes, UI and back-end systems.

Report on defects.

Other Software: Quest SQL Navigator (Oracle Client), WinSQL (DB2 Client), Workbrain (Employee Time and Attendance Software), HSA (Health Savings Account Software), TALX (Employment & Income Verification Software), Taleo (Workforce Management), Compensation Planner, Performance Management, Lotus Notes (Documentation Repository), BMC Software Control M (Job Scheduler)

e-Workplace Division Fidelity Projects

Bank of America (Fleet Bank Financial) Projects

First American Corporation Projects

Knight Ridder Corporation Project

Lead QE Person to test the web based Human Resources and Payroll Service products that provide Financial Repository information for Banc of America Integrated Voice Recognition (IVR) Project that allowed employees to track and submit work hours via the phone and computer.

Develop extensive SQL scripts to test the mainframes, UI and back-end systems.

Report on defects.

Other Software: Quest SQL Navigator (Oracle Client), WinSQL (DB2 Client), Microsoft Excel and Access (Test Plan), Workbrain (Employee Time and Attendance Software), Lotus Notes (Documentation Repository), TellMe IVR/VRU (Voice Recognition Software), CMI Clocks In/Out (Timekeeping Software)

Integrated Architecture Division of Fidelity

General Motors Tier I And Tier II EDT Inbound And Outbound Software Project

Test the mainframe employee benefit services project providing management services over Tier II vendors and a repository for storing Practice and vendor data for all the GM businesses (GM, Edcor, CISA, Robbins, Sedgwick, TALX) using the UNIX command line, mainframe command line, web UI, stand-alone applications, and complex SQL commands using intricate Visio Schema’s.

Develop extensive SQL scripts to test the mainframes, UI and back-end systems.

Report on defects.

Integrated Architecture Division of Fidelity

FORTRESS Project

Automated and Manual Test of the Fidelity enterprise authentication and authorization software product (Client/Server Web Service application and repository for storing roles-base authentication and authorization data) for all the Fidelity business practices.

Lead QE Person for FORTRESS Project.

Develop extensive SQL scripts to test the mainframes, UI and back-end systems.

Report on defects.

Senior Quality Engineer 11/2002 – 10/2003

AptSoft Corporation, Burlington, MA

Engineering Group

Enterprise Application Integration product line, an event-driven architecture, built upon the J2EE technologies, coordinates the activities of the applications and legacy databases, simplifies the data sharing of the systems.

Responsible for designing, programming, implementation, test plan design, project design, and testing of the Enterprise software product “Director Series” (web and stand-alone applications). The AptSoft Director™ Series platform detects, evaluates, and responds to key business events across a company's computing infrastructure, responding to these events with specifically designed actions using the UNIX command line, web UI, stand-alone applications, Javascript, and complex SQL commands to manipulate and query the DB2, SAPDB, SQL and Oracle Databases.

These responsibilities include logging, administering/updating, and closing defects in the Bugzilla’s bug tracking database and final review on product documentation on these products for accuracy.

Other Software: SalesForce.com, Director:Data, Director:Interactions, Director:Administrator, Director Enterprise, Director Event and Action Connectors

The Way Home Organization Web Page Construction Charity Project 5/2002 – 11/2002

Nashua/Manchester, NH

Test a Financial Charity Web site using the UNIX command line, web UI, stand-alone applications, SQL commands, and Microsoft Visual C# .NET.

The web site was constructed using skills learned in my GNSEG (Greater Nashua Software Entrepreneurs' Group Schoolhouse) Microsoft Visual C# .NET Programming Class.

Software QA Engineer Contractor 10/2001 – 3/2002

Granite Systems, Incorporated - Manchester, NH

Software Engineer Group

Test cross-platform client-server Operations Support Systems (OSS) and Service Resource Management (SRM) software solutions for large wireline and wireless service providers for the following product lines: Xng Administration Client, Xng Client, and Xpercom (all Java based programs that manage network growth, track inventory and interface with its network management platform) using the UNIX command line, web UI, stand-alone applications, and SQL commands.

Develop extensive SQL scripts to test the UI and back-end systems.

Report on defects.

Other Software: Xng Administration Client 4.0x, Xng Client, and Xpercom products

Software QA Automation Engineer Contractor 4/2001 – 9/2001

Davox Corporation – Westford, MA

QA Group

Automate and Test the Davox Unison Client (Call Center) Application Programming Interface (CLAPI) OLE Custom Controls (OCX) and CLAPI Technology Access Modules (TAM) using Visual Basic and Davox AnswerSoft Programming Languages.

Hardware and software setup and maintenance of the test systems and programs, creating and maintaining the Client Application Interface OCX and TAM Test Plans and Test Case documents, reviewing Client API product documents for Release, comparison testing the Workstation Application Interface (WSAPI) for the CLAPI (CLAPI sits on top of WSAPI), and Source Control Management.

Test the complete line of Davox telephony software as well as building and maintaining a Data Repository Server for use with the Davox Unison Server (which consists of 67+ server packages).

Other Software: Davox Unison Server, Davox Unison Resource and Performance Manager and Application Tools, Unison Emulators

Software QA Tools Automation Engineer Contractor 3/2000 – 3/2001

Pumatech Inc., Nashua, NH

Tools Group

Responsible for designing and developing Automation programs for performance benchmarking of the Pumatech Synchronization server products, including their web based Intellisync product, with respect to Lotus Domino and Microsoft Exchange, and using the UNIX command line, web UI, stand-alone applications, and SQL commands.

Primary responsibilities included designing and developing performance software (automated and manual) using Visual C++, Visual Basic, and Visual Test and then running these programs to obtain performance benchmarks.

Also, solely responsible for the performance lab which included building a 9 machine lab from scratch (including a RAID Server, and many Primary and Secondary Servers, Clients, and Web loading PCs), hardware setup and configuration, software installation and configuration, and ongoing lab maintenance.

Other tasks included writing and maintaining automated functional scripts to test the Sync-It (Intellisync.com web-based) product on various platforms using a Microsoft Exchange Server and bug tracking for all test products.

Other Software: Intellisync Anywhere Server, Sync-It, Pumatech Software, and Outlook 2000 Client, WebLoad 4.0 (Load Generation Tool), Palm Pilot and Windows CE Emulators, Palm Pilot and Desktop, X-WinPro 5.1, Visual SourceSafe and CVS (Source Code Control), Clarify FrontOffice and Netmind (Bug Tracking), NetMeeting

QA Analyst Contractor 5/1999 – 3/2000

GTE Internetworking, Burlington, MA

E-Business Hosting Products and Services

Web Host Engineering Division

Test (continuously building an 11 machine (UNIX and Windows) Tivoli Web Hosting Operating Center/System).

Test the Tivoli Web Hosting, Data Warehousing, System Event Monitoring, and Software Packages products, IBM Net.Commerce software products, GTE Internetworking custom web software products, Network Administration Monitoring programs (NAM; protocol web based monitoring tool.

Responsible for system administration, including OS and software installations, of test and support of UNIX, NT, and custom platforms.

Identify and interpret metrics data for the Tivoli, NAM, and IBM Net.Commerce projects, making process improvements and recommendations on the web software programs based upon metrics results.

Review and write Release Summaries and Perl source code for improvements, automating test procedures to simplify the configuration process, and extensive test plan, troubleshooting plan, and documentation writing.

Lead Representative for Tivoli, IBM Net.Commerce, NAM, and custom products for QA on project teams, ensuring the QA, Y2K, and Forward Compliance Software Quality Plans are collected and analyzed for each project, providing reports of quality activities to management for each project, working with other projects and the QA manager to assist in the definition of new project metrics.

Other Software: IBM Net.Commerce 3.2, Domino Go Webserver, WebSphere, VeriSign (SSL), IBM Net.Data and Payment Server, ColdFusion, Tivoli’s Product Maintenance Release program (Tivoli Bug Tracking), Enterprise Server

Year 2000 QA Analyst Contractor 7/1998 – 5/1999

GTE Internetworking, Cambridge, MA

Web Advantage Engineering Division

Solely responsible for test plan design, implementation, and testing of the Tivoli Web Hosting and System Event Monitoring software products, as well as GTE Internetworking custom web software products using the UNIX command line, web UI, stand-alone applications, and SQL commands. Responsible for system administration, including OS and software installations, of test and support platforms.

In addition to testing the Tivoli products with other system and software programs, other duties include identifying and interpreting metrics data for the Y2K Tivoli project, making process improvements and recommendations to Tivoli and GTE Internetworking on their web software programs based upon metrics results, analyzing and reporting bugs using GTE’s Detailed Documentation Tracking System and Tivoli’s Product Maintenance Release program, reviewing Release Summaries and Perl source code for improvements, maintaining weekly correspondence with Tivoli concerning their 3.6 software products and bugs, automating test procedures to simplify the configuration process, and extensive test plan, troubleshooting plan, and documentation writing.

Representative for Y2K Tivoli QA on project teams, ensuring the Y2K QA and Y2K Software Quality Plans are collected and analyzed for each project, providing reports of quality activities to management for each project, working with other Y2K projects and the Y2K CM/QA manager to assist in the definition of new project metrics.

Quality Assurance Engineer Contractor 6/1996 – 7/1998

Digital Equipment Corporation, Littleton, MA

Alpha Migration Tools Division

Responsible for testing 32-bit software on the DEC Alpha and Intel computers using many and any 32 bit Intel application that was released for sale (some listed above).

This includes performing thorough tests using Microsoft’s Wx86 Emulator and Digital's FX!32 Emulator, tools that translates and optimizes code on alpha machines, to process at high performance speeds.

My duties include installing operating systems and 32-bit application software packages, setting up network and system environment, testing on the Alpha/Intel platforms, using Wx86 emulator and FX!32 emulator/translator with 32-bit application software (100+ applications), using NTSD tool to gather software debug information, and reporting on bugs found from testing using Digital's Bug Action Tracking systems.

Primary duties include writing automated tests using Microsoft’s Visual Test tools, testing of software using NSTL test scripts, thorough test plan writing, and training others to perform various tasks.

Marketing Manager 1994 - 1996

Data Professionals, Dracut, MA

Worked as a Microsoft Solution Provider and as a Computer Value-Added Reseller of such companies as Microsoft, Hewlett-Packard, IBM, Compaq, and more.

Responsible for a monthly computer informative newsletter, new product research, sales inquiries, respond and report on Microsoft's leads (as part of the Microsoft Solution Provider Program), respond and report on other leads, build and maintain hardware/software reseller authorization contracts, database maintenance, inventory control, vendor communications, and subscription renewals.

Created a company monthly Web Page (HTML document) complete with hyperlinks, sound, and visuals using Microsoft's Internet Assistant.

Other duties included maintaining in-house communications, project scheduling, assisting customers with inquiries and problems, PC diagnostic testing and reporting, installing software, book keeping, Accounts Receivables, Accounts Payables, and Yearly Accounts Balance.

Substitute Teacher 1992 – 1994

Lowell Public School System, Lowell, MA

Nashua District School Systems, Nashua, NH

Teach computers and math.

Senior Software Engineer II 1979 – 1991

Prime/Computervision Corporation, Bedford, MA

Applications Software Support Services in Worldwide Service Division

Fixed a wide variety of customer-reported software application issues for Prime and Computervision's CADDS 3, 4, 4X, and CADDStation (a C-based UNIX workstation) products.

Represented the software organization providing telephone consultation to customers.

Additional responsibilities included exclusive development and support of an in-house utility package that served to generate, ship and archive the latest software solutions to customers.

Software Engineer

Computervision Corporation, Bedford, MA

Boeing Specials Development Mechanical Group

Developed and supported a large number of CADDS 3, 4, and 4X applications with an expertise in the HASP, COMUPDF and CAD/CAM Integrated Information Network, which permits the transfer and construction of certain geometric and structural entities from Boeing Corporation's CDC Cyber, Gerber, and IBM systems to Computervision's Interactive Graphics System; the Dimensioning package, which includes European Dimensioning; Pen Plotter device operations

Document and test related to current projects, prepare quotes for special software requests, maintaining friendly customer relations with Boeing, perform administrative duties related to payroll, and project status.

Associate Programmer

Computervision Corporation, Bedford, MA

Development Group

Responsible for extensive testing, decoding, and recording of CADDS bugs. Created and revised software programs.

Participated in the CADDS 3 conversion projects. Converted CADDS 3 files and parts to CADDS 4 for Boeing Electrical.

Recorded all bugs and their priority levels, executed fixes and submitted status of bugs at biweekly meetings.

Quality Assurance Technician

Computervision Corporation, Bedford, MA

Operations Division

Responsible for testing the Graphics Computer Systems hardware and software; performing hardware audits on various computer modules, PCBs and configured systems; documentation; and release of equipment for shipment.

EDUCATION

Greater NH Software Enterpreneur’s Group Schoolhouse, Daniel Webster College, Nashua NH

Microsoft Visual C# .NET Programming Class

University Of Massachusetts, Lowell, MA

UNIX, C Programming

Bentley College, Waltham, MA

MBA - Business

Bentley College, Waltham, MA

Bachelor of Science - Computer Information Systems

Northern Essex Community College, Haverhill, MA

Associate of Science - Computer Science

University of Massachusetts, Amherst, MA

OTHER TRAINING

How to Work with XML Across the Microsoft® Office System, Using Microsoft Visual Studio® .NET to build applications for the Microsoft Office System, How to Build Best of Breed Solutions Integrating Microsoft Office System Programs, Microsoft Office System Launch Event: Exchange Server, FrontPage, Office, Project, SharePoint Portal Server, Small Business Server, Visio, Visual Studio, and Windows Server, BEA WebLogic Server Class, Telecommunications Classes, Xpercom Training (ISP Management Software), IBM Net.Commerce Training, Net.Commerce Training (B2B Software), QA Practices & Policies, Visual Test, Computer Ergonomics Class, Performance Tools, Linux on Alpha, Microsoft Visual Test Tools, FX!32 Background Optimizer, Microsoft's Windows NT Server - The Complete Enterprise Solution, Practical CTI Solutions (telephony), Microsoft Solution Provider Advisory Council Meeting, Microsoft Exchange Server, Selling Hewlett-Packard Personal Computers, Microsoft Internet Tools and Strategy, SBT Accounting Software, Microsoft Corporate Solutions Briefing, Introduction to Windows 95, Solomon Accounting Software, Microsoft Access '95, Seeing Is Believing, Hewlett-Packard Scanners and Printers, Microsoft Solution Provider Program 3.0, How To Expand Your Business On The Internet, CADDStation Seminar, CVMOS Seminar, Dealing with the Angry Public Workshop, UNIX Workshop, User Interface Seminar, Structured Analysis and Design Seminar, Visual Test Training, UNIX Training, Data Binding and the Web, ADO.NET, Jesse Liberty C# Crash Course I, II, Advanced SQL, Inside Information, Business Continuity, Laptop Security, Information Protection, E-Communications Policy, Records Management, Fiduciary Duty, Business

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