System Support

Anthony T. Weber

Software System Analyst

EXECUTIVE HIGHLIGHTS

Certified IT Professional with strong experience in providing Desktop Support onsite or remotely.

Proficient in providing support on servers, desktops, laptops, printers, scanners and various other devices.

Good experience in troubleshooting and repairing printers due to connection problems or the physical printer itself.

Experience in diagnosing network problems using hand held tools; Fluke, and various software tools.

Good experience in setup and deploy new systems throughout the facility using various methods including Symantec Ghost, Acronis True Image and HP Device Manager.

Experience in troubleshooting software and hardware issues.

Experience in Sending new software and updates through a variety of platforms to all systems. MSCCM, Netsupport, WMIC.

Experienced Crystal Report writer.

CERTIFICATION/TRAINING

MCP 1 Certified, A+ Certified, Current

Electronic Technology Certification, DOS Certificate, Atlantic Vocational Technical Center, Margate, FL- 1995

Completed Network+ Course, Dershya Institute, Orlando, FL, 2002

Teamtreehouse.com - PHP, JavaScript, HTML

Crystal Reports

ACCOMPLISHMENTS

By using open source software or developing my own tools when able saved the company money.

Wrote a software management system to manage a large number of Windows based computers to install & uninstall software and pull reports.

PROFESSIONAL EXPERIENCE

Date: 01/04 - Present

Company: Central Florida Health Alliance, Leesburg, FL Title: Information System Analyst

Responsibilities

Install and upgrade PC hardware & software on site or remotely.

Diagnose problems with software and hardware, company-wide.

Troubleshoot and repair printer down to the motherboard.

Implement new PC's, laptops and Printers Company wide.

Reimage of older PC with upgraded OS.

Work as helpdesk, answering calls from users and using remote software to repair their issue.

Serve in the on-call rotation.

Support users either by going on site or by phone.

Send software updates through a variety of platforms to all systems.

Troubleshoot TCP/IP problems using various tools.

Update databases on both Oracle and SQL systems.

Perform research on new solutions and implement the software and hardware and maintain it.

Troubleshoot PC problem and the printing of paychecks.

Write scripts to automate processes.

Run CAT5 cable to get a new system connected to the network.

Creating Crystal Reports.

Date: 1982 - 1985

Military U.S. Army, El Paso, TX

Tracked Vehicle Mechanic.

Rank of E-4, Received the Army Achievement Medal, a letter of Commendation, and an Honorable Discharge.

EDUCATION

Diploma, Milan High School, Milan, MI, 1982

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