Customer Service Manager

Brandon Coleman

Courtyard Marriott, Front Desk/Food and Beverage Manager/ Assistant General

Manager - RAM Hotels

Fort Mitchell, AL 36856

********@*****.*** - 412-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Courtyard Marriott, Front Desk/Food and Beverage Manager/ Assistant General Manager RAM Hotels - Columbus, GA - October 2013 to Present Provides professional customer service in all Front Desk functions

Responsible for Deposits and Accounting

Creates Schedules for various departments

Overall manager of the Bistro

Maximizes customer service and satisfaction

Trains current and new employees

Supervises the sales of Food and Beverage items

Coordinates and supervises the daily operational requirements of all Food and Beverage outlets

Ensures sanitation standards are maintained by direct observation and inspection of all service/kitchen areas

Develops and implements operating procedures and standards that support associates and the brand in their effort to deliver exceptional service and teamwork

Manages labor cost and food controls

Payroll

Handles Direct Bill Accounts and Payments

Hampton Inn & Suites, Front Desk Clerk

Assists guests efficiently, courteously and professionally in all Front Desk related functions

Checks guests in and out efficiently and in a friendly manner

Posts guest charges and compute guest bill, collect payment and make changes EconoLodge, Front Desk Manager

Oversees entire Front Office operation

Sets work schedules, policies and procedures, and Revenue Meetings

Applies rates for the hotel

Handles guests concerns and problems

Trains current and new employees

Ensures a positive and welcoming experience for team members and guests on General Hospitality Experience

Home 2 Suites, Night Auditor

General Accounting

Customer Service

Bookkeeping

Night Auditor/ Front Desk

FairField Inn Marriot - Manhattan, KS - January 2012 to June 2012 General Accounting

Customer Service

Bookkeeping

EDUCATION

Manhattan Technical College - Manhattan, KS

August 2011 to May 2012

High School Diploma

West Mifflin Area High School - West Mifflin, PA

June 2006

CERTIFICATIONS/LICENSES

ServSafe

May 2021

Water Safety

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