Customer Service Sales
Resume:
Gregory Jackson
**** *********** **. **. *****, MO 63112
********@*****.***
OBJECTIVE AND SUMMARY OF EXPERIENCE
Experienced and Certified Help Desk Professional seeking to obtain a position in a growth-minded firm or industry that will welcome the utilization of my experience, enthusiasm, and demonstrated skills in creativity and interpersonal communication in order to make a noteworthy impact. Work well independently, or in a group setting providing all facets of help desk and customer service support. Excellent communication and presentation capabilities. 15+ Years’ experience in retail sales and customer service environments.
WORK-R ELATED EXPERIENCE
Help Desk Support – Regions Financial 03/2001 – 5/2004
● Outgoing and personable; excellent verbal and written communication skills.
● Flexible and can readily adapt to client requests for changes.
● Responsible for providing desktop and system administration support to the network.
● Effectively uses tools and systems to support business rules through call and ticket management.
● Interact with the clients to resolve the queries, issues and problems.
● Make study of customer's needs by meeting them.
● Responsibilities include analysis, installation, maintenance and modification of storage area networks and computing system.
● Ensure compatibility of the hardware and software after installation.
● Ability to meet deadlines
● Fluent with MS Word, Excel, Word Perfect, and other Office Suite programs.
● 1s t
level support for all client server applications.
● 1s t
level support for all LAN and file servers.
OTHER EXPERIENCE
SHIFT MANAGER – CVS/Pharmacy – 6/2004 – 9/2007
• Under the direction of the Store Manager
• Meet with staff on specific sales targets, product purchasing and customer service.
• Resolve customer complaints and help respond to customers’ special needs.
• Provide support to the staff to enhance development and training.
• Perform and supervise merchandising by planning and ensuring the implementation, sets, resets and revisions.
• Responsible for security of the establishment & situations such as theft and other risks.
• Responsible for increasing sales volume.
• Responsible for hiring input and training new staff. SHIFT MANAGER – Rite Aid Pharmacies – 10/2007 – 8/2013
● Provide support to the staff to enhance development and training.
● Responsible for keeping the records of promotions, sales and policies related to interactions and p ayment.
● Also maintained record of sales.
● Give professional response to phone calls regarding store and products.
● Calculation of purchases, sales values, credit and cash p ayment.
● Share in the responsibility for increasing sales volume.
● Responsible for h iring and training new staff.
● Designed attractive plans to increase profit and traffic. EDUCATION & TRAINING
● Jackson State University – Jackson, MS. 8/1981 – 5/1986 Major – Communications
Minor – Information Systems
● Certified Help Desk Professional
● A+ Certified Technician
REFERENCES FURNISHED UPON REQUEST.
Contact this candidate