Customer Service Microsoft Office

Location:

Posted:

March 31, 2017

Sharifun Khan

Email: *******@*****.***

Objective: Obtain a position in an organization where my strong knowledge, technical skills and

Experience will be best utilized for the development of the organization.

Education: Associate of Science Degree in Computer Science, Austin Community College, Austin, TX

Abilities and Skills:

Working knowledge with Microsoft Office Suite

Mac OS X, as well as the Classic Mac OS and the iOS families

Proficient with Windows operating system as well, OS assistance and helping new users with iTunes and Windows issues

Good technical knowledge and excellent in communication

Spoken language: Hindi, Urdu and Bengali

Work experience:

Apple Inc., Austin, TX (02/2015-02/2016)

Data Analyst

Ensured data integrity of point-of-interest and business listings in Apple Maps based on users’ reports and internal reports.

Reported problems on imagery, road networks and geocoding to the engineering team

Screened internal reports to determine their priorities

Documented customer information and recurring technical issues to support product quality and product development

Created problem tickets in problem tracking software including issues that must be referred to other support groups

Sears Holdings Corp., Round Rock, TX (10/2007-10/2010)

Customer Care Specialist (Call Center)

Reinforced the customer service standard to maintain customer satisfaction

Routed customer calls to the proper locations and departments.

Used available resources efficiently to assess the customer’s issue and recommend valid solutions.

Provide valid and accurate information with the resources and tools provided.

As a Quality Assurance Specialist, used quality monitoring data management system to compile and track performance of the team and individual level.

Prepared and analyzed internal and external quality reports for management staff review.

SanDisk Corp., Sunnyvale, CA (01/2004-07/2007)

Production Associate/Test

Assembled electronic equipments and parts as per customer requirements

Assembled radio testing, radio frequency and packing

Adjusted, repair, or replace electrical or electronic component to correct defects and ensure conformance to specification.

Performed memory cards test, load and change program when necessary and modules test

Operated memory binning, de-penalized flash cards of type 1 and 2

Ensured all units were free of cosmetic defects and contained the corresponding diagnostics, software, memory boards and numerous parts.

Communicated defects to engineer through use of a defect tag indicating the specified defect codes