Project Manager Management
Resume:
Tejinder Kapur, ITIL v*
******@*******.***
Senior IT Project Manager
SOFTWARE DEVELOPMENT ENTERPRISE IMPLEMENTATIONS SYSTEMS ENGINEERING Senior IT leader offering a proven track record of success leading all phases of Global IT Delivery and Application Development. Over fifteen years of managing high performance operations, and support teams using diverse technologies. Expert in agile and waterfall project management methodologies. Successfully planned and delivered multimillion-dollar global projects. Experienced in driving customer growth through strategic planning, product development, process improvements successful program implementations and rollouts combined with operational enhancements. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.
Skills Summary
Project Management: IT Project Lifecycle: Value-Added Leadership:
Custom Software Development Requirements Analysis Cross-Functional Supervision
Database Design (RDBMS) ROI Analysis Team Building & Mentoring
Systems Engineering Costing & Budgeting Client Relations & Presentations
System Migrations/Integrations Project Scheduling Business & IT Planning
Enterprise-wide Implementations Testing/QA/Rollout/Support
Education/Certifications
Bachelor of Science in Computer Science - DeVry Institute of Technology, Texas Certified ITIL v3 Foundation practitioner.
Attained the ISO-9000 certification for a commercial client Technologies
Windows, UNIX, Oracle 11g, MS-Access, Autosys, awk, C, C++, ClearQuest, Java, JDeveloper, MS-Project, PL/SQL, Pro*C, SQL Developer, TOAD, Tuxedo, Basecamp, Jira, Oracle ATG, Endeca Career Progression
Amplifi January 2016-Current
Program Manager (Managed Services)
Divisions: Brandsmart, La-Z-Boy, Fox Racing & Cell Signaling Responsibilities:
Oversee multiple projects across all phases of development.
Monitor workflow, manage global resources.
Work as part of an interdisciplinary team to achieve project milestones.
Collaborate with development to plan project sprints.
Develop status reports, cost estimates, and resource plans.
Make vital decisions and drive decision-making across projects.
Implement and maintain development best practices.
Streamline operations and maintain schedules to ensure maximum customer satisfaction and business revenue.
Tejinder Kapur, ITIL v3
608 Walker Ln, Lucas TX 75002
******@*******.***
Speed Commerce June 2014-January 2016
Project Manager
Customers: Navy Exchange, WorkNGear & Veterans Canteen Service Major Accomplishments:
Launched mynavyexchnage.com
Launched workngear.com
Generated over $1 Million of additional project work.
Managed offshore and onshore teams to deliver project. Responsibilities:
Delivered projects against agreed upon scope.
Assisted with budgeting, scheduling and meeting customer expectations.
Supervised, directed and motivated globally dispersed team of BA/Devs/QA/Customer. Dell Services - $10B Global IT Services division of Dell Inc. October 2011 – June 2014 Application Development (Software Development Manager) Division: Enterprise Holdings Inc. (Alamo, Enterprise-Rent-A-Car, and National Car Rental brands) Major Accomplishments:
Delivered Strategic initiatives in all domains.
Achieved monthly prime SLAs of 99.8% across the group.
Achieved 99.5% success rate for production releases.
Achieved 98% of Quality Assurance with less than 2% of results as false positives. Responsibilities:
Lead a global team of 15 employees supporting Rental, Reservation, Fleet, Billing functions.
Managed Application Development and Support Services vertical
Managed Outsourced IT support services for world’s best Car Rental brands. Perot Systems March 1996 – September 2011
Vanguard Car Rental September 2010-September 2011
National Car Rental September 1997 – September 2010 Rosenbluth International March 1996 – September 1997 Major Accomplishments:
Started as a Specialist on the Account and progressively grew to a Leadership role.
Savings of $5M+ per year in direct costs by eliminating redundant data entry in multiple systems.
Lead segments of a $20M+ per year IT project with overall responsibility for Delivery, Quality and Production support functions for several Rental applications.
Managed production support teams supporting multiple applications.
Managed 3 simultaneously system enhancement projects with overlapping schedules within the account.
Reduced Application maintenance budget by 20%
Single handedly envisioned, architected, and Implemented a fully customizable hand held return and rental solution. Hand held manages 98% of the return for all three brands, and increase customer satisfaction.
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