Data Center Engineering Technician

Kevin A. Rodriguez

Data Center Engineering Lab Technician

San Jose, California

Cell: 408-***-****

Email: *******@*****.***

Summary:

Experienced and knowledgeable Data Center Engineering Lab Technician with extensive self-taught and professional technical background. Ability to demonstrate skilled communication and technical proficiency in software/hardware computer repair, networking, troubleshooting, and system administration to ensure full user support in multiple environments or situations.

Experience:

Data Center Engineering Lab Technician - Brocade

Santa Clara, CA

January 2013 - Present

• Servicing a wide variety of enterprise servers, switches, routers, storage arrays, infrastructure equipment, and device-to-device fiber/copper cabling.

• Administration, installation, and support of Linux (CentOS, RHEL, Ubuntu), Windows, and VMware based operating systems.

• Accurate asset tracking and inventory processing for multiple engineering departments, with inclusion of off-site storage services, device validation, and electronic waste collection.

• Maintains high quality service with quick resolution of user requests to ensure engineering projects are fully supported.

• Responsible for development and maintenance of department internal website to advertise, educate, and provide easily accessible service to users.

• Development of over 50 training documents distributed for department and company-wide internal use to educate users on processes and procedures.

• Professional training of new technical and engineering users for standard daily operations, procedures and safety processes in a Data Center environment.

• Executes safety validation, maintenance, and employee training for Data Center machining equipment.

RTV Shipping & Receiving Clerk - Costco Wholesale

San Jose, CA

June 2009 - December 2012

• Accurate recording and verification of returned products to be re-issued for salvage, resale, or hazard collection.

• Inspection of used consumer electronics and store displays to determine salvage or resale values.

• Consistent communication with upper management to prevent inventory losses due to damage, returns, theft, and inventory inaccuracy due to receiving or counting errors.

• Trained and certified in operation of Electric Pallet-Jack and Forklift machine equipment.

• Frequent recipient of Employee of the Month, Safety, and Customer Service recognition awards.

Mac Genius (Desktop/Laptop Technician) - Apple Inc.

Santa Clara, CA

June 2007 - May 2009

• Highly supportive customer assistance concerning technical issues and/or questions with Apple hardware and software related products.

• Provided extensive one-on-one training with professional and non-technical customers regarding usage, maintenance, and backup of their Apple devices. 2

• Obtained Apple Certified Desktop Technician (ACDT), Apple Certified Portable Technician (ACPT), and Apple OS X Operating System certifications.

Double Agent (Home/Office Technician) - Geek Squad

Milpitas, CA

March 2005 - June 2007

• Performed highly supportive on-site software/hardware computer repair, networking, and training with focus on achieving the utmost client satisfaction.

• Detailed communication with professional and non-technical clients in all stages of work performed to ensure peak client confidence.

• Reliable explanation and one-on-one training of work performed to guarantee client expectations are communicated and fully understood.

• Consistent recipient of company sales goals, client satisfaction, and client referrals during employment.

Education:

San Jose City College - San Jose, CA

Graduated June 2003

• Associate of Arts - Media Arts

Computer Network Technology & Cisco Certified Network Administration Mission College - Santa Clara, CA

2017 - Present

Strengths:

• Exceptional Critical Thinking and Troubleshooting Abilities

• Skillful Organizational and Multitasking Skills

• Excellent Verbal and Written Communication

Technical Skills

• Linux (CentOS/RHEL/Ubuntu)

• Windows (XP/2000/ME/Vista/7/8/10)

• Apple OS X

• VMware ESXi Administration

• Copper/Fiber Cabling

• Data Center Infrastructure Configuration/Troubleshooting

• Software, Hardware, and Network Configuration/Troubleshooting

• Software Deployment/Configuration

• Data Center Asset/Inventory Management

• SOP/Technical Training Documentation

• Employee 1-on-1 and Group Training

• Microsoft Word/Excel/Outlook/Powerpoint/Sharepoint

• WordPress Web Design/Development

• Adobe Photoshop/Illustrator/Premiere Pro/After Effects

• Graphic Design

• Video Editing

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