Customer Service Sales
Resume:
DANTE FROTA CARNEIRO
Boca Raton, FL
(305) 310 - 0046 **********@*****.***
ADMINISTRATIVE SUPPORT
Equipped to continue excellence in providing high-level administrative support to multiple departments. Business Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Executive with an entrepreneurial spirit who leads companies to growth and market differentiation with a record of generating new business opportunities and developing lucrative partnerships. Areas of expertise
Business Development Strategic Planning Cross-Functional Leadership Resource Management Budgeting, Forecasting,
& Planning Customer Relationship Management Project management Administrative support Business management Turnarounds/ Change Management Workflow Optimization Performance Improvement PERFORMANCE HIGHLIGHTS
Proven track record of implementing the necessary business development strategies to accomplish breakthrough sales objectives while creating unique market-entry strategies, managing business relationships, building credibility, and establishing immediate rapport with potential clients.
Bilingual: English & Portuguese with working knowledge of Spanish.
Experienced in Internet, QuickBooks, Apple, Google, and Microsoft platforms and programs including Excel, Word, and PowerPoint, along with all Google apps and integration tools.
Track record in expertly handling multiple demands consecutively, determining priorities, recognizing risk factors, and making sound decisions in a fast-paced environment
Prominent technical, consultative, and relational abilities in managing people and projects with a passion to connect and add value.
Focused ability to consistently accomplish objectives through organizational talents, attention to detail and meticulous follow-through experience in expertly handling sensitive and confidential matters.
Experience with hiring, staff supervision, strategic planning, and reporting along with prove team motivation and coaching abilities with exceptional skills to lead ad to take the initiative to drive projects that increase organizational effectiveness.
PROFESSIONAL EXPERIENCE
General Manager Operations LIRA BUSINESS USA LLC Oct 2015 – Feb 2017 Established performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved product output, product quality and customer satisfaction. Functional areas of management involved strategic planning, human resources, business development, marketing, sales, product management, and finance.
Selected Accomplishments:
Built business from ground, implementing social media, website, system tools, commercial plan, sales team and grew client base and sales.
Provided the leadership, management and vision that was necessary to ensure that the company had the proper operational controls, administrative procedures, reporting procedures and people systems in place to effectively grow the company and to ensure financial strength and operating efficiency.
Repeatedly conducted strategic marketing analysis to determine distribution patterns, price, and promotions for new product launches or for increased profitability among existing products. General Manager CONFIANCA EXPRESS, LLC. Sept 2014 – Jul 2015 Reported efficiency issues and error percentage at weekly management meetings, strategized methods for improving efficiency and lowering error percentage within shipping department. Implemented new packaging techniques and shipping technologies to reduce shipping costs and increase efficiency. Researched inventory and supply management tools to introduce and improve inventory optimization and organization within the company. 2 DANTE FROTA CARNEIRO RESUME
Selected Accomplishments:
Built business from ground, implementing social media, website, system tools, commercial plan, and international partners.
Grew client base and sales to a breakeven point in only 4 months.
Successfully brought on new employees to strengthen companies presence, restructured employee job roles, company polices, upgraded technology and communication systems to ensure longevity of the company’s new model going forward.
Created and researched own lead sources to find potential customers, and close and deliver sales, on pipeline based sales cycle.
Business Manager VIP ACCOUNTING & BUSINESS CONSULTING, LLC. Oct 2012 – Aug 2014 Created, designed, and implemented numerous reporting and tracking tools for all financial holdings and physical assets. Created comprehensive business plan outlining business growth strategy, including internal and external marketing strategies to maintain majority market share. Prepare accurate accounting reports/analysis, reconciliation, and documentation on a weekly and monthly basis.
Selected Accomplishments:
Improved business efficiency by introducing and implementing new technology, software, and other mobile tools.
Achieved business breakthroughs within previously untapped markets.
Analyze budget, forecast, and revenue trend reports in order to provide advice and prepare financial statements. Founder and CEO US PLYWOOD AND VENEER, INC. Jul 2010 – Oct 2012 Ensured inventory control needs are consistently met by improving and developing inventory management process and procedures. Conducted meetings with sales, marketing and operations to understand changes in demand levels and recommend changes to product mix and forecast based on collaborative knowledge of demands. Selected Accomplishments:
Built business from ground up and grew client base to over 120 customers in a difficult and very limited economic time.
Maintained and emphasized customer service, resulting in quality interaction & a memorable customer experience.
Developed and implemented system for delivery and retrieval of product that resulted in effectively increasing productivity and improving inventory management.
Operations Manager PLYWOOD EXPRESS, CORP Jul 2003 – Jul 2010 Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction. Created budgets for various projects and ensuring project is completed on time and on budget. Earned multiple increases of authority and responsibility due to consistent high-level performance and improvements. Selected Accomplishments:
Increased sales by 100% in first 3 months of employment.
Increased sales by 1000% after 2 years of employment.
Individual annual sell averaged US$3.2M.
EDUCATION
UNIVERSIDADE DE FORTALEZA – UNIFOR Fortaleza, Brazil Business Administration - July 1991
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