Customer Service Data Entry
Resume:
RUBEN H. RESENDEZ
San Antonio, Texas 78223 **************@*****.***
SUMMARY
Highly motivated, results oriented, representative with over five years experience in customer services, with an expertise in problem solving of both common and unusual issues in creative ways. Focused on the effectiveness of a resolution and a commitment to provide an excellent customer experience, achieved as an individual and/or as a group effort.
CORE COMPETENCIES
Interpersonal Communication (Visual and Verbal) Trouble Shooting
Computers (PC and MAC) Office Equipment Adobe Programs
Management Most Web Browsers Creative Problem Solving
.
WORK EXPERIENCE
Alorica San Antonio TX. Dec 16- present
Assisting customers in apply for credit cards, and interpreting legal disclosures to customers
as needed.
Manpower at Millennium 1 Solutions San Antonio TX Sept 2014- Feb 2015
Assisting customers with explanations and processing of mobile device claims, including escalations of requests and processing monetary transaction to complete claims.
Manpower at Wells Fargo San Antonio TX Sept 2013-Apr 2014
Helping Team Members in explaining, and assisting in enrollment of benefits, as well as getting Team Members in contact with different department when asked specific questions
DPT Labs San Antonio TX Apr 12-Feb 13
Line assembly of liquid and semi-solid medical products
San Antonio Food Bank San Antonio TX July 10- Aug 10
Assisted customers in at the various distribution sights
2010 U.S. Census San Antonio TX May 10- June 10
Enumerator
1. Assisted individuals with the filing out of census forms
2. Make reports on the progress of the completion of the forms
JP Morgan Chase /WaMu San Antonio TX Feb.06-July.09
*Retirement Plan Specialist (Account Opening)
1. Assisted clients with questions and problems with retirement accounts
2. Verifying customers’ information
3. Creating and funding of retirement accounts
4. On occasion determining and resolving issue with retirement accounts
*Account Specialist (Retail Account Opening)
1. Assisted clients with questions and problems with retail accounts
2. Verifying customers’ information
3. Creating and funding of retail accounts
4. On occasion determining and resolving issue with retail accounts
6. Gathering and reporting departmental productivity by shift on a daily basis
7. Departmental projects as the need arose
Wal-Mart San Antonio TX Apr. 05-Feb.06
* Sales Associate in electronics
* Cashier
Jubilee Outreach Church San Antonio TX May 03-Feb.05
* Multimedia Director
1. Creating PowerPoint presentations on a weekly basis
2. Scheduling employees to show presentations
3. Photo creation and manipulation as needed
4. Audio and video recording and editing
Citibank San Antonio TX Dec. 97- Jun. 04
* Retirement Plan Services
1. Assisting clients with their Retirement Plans (IRA, Sep IRA, Roth IRA, Keoghs [Profit Sharing & Money Purchase], Coverdell Educational Savings Accounts)
2. Informing clients of the regulations (both of Citibank and IRS), the different options in which funds can be allocated within the plan,
3. Processing distributions and transactions, performing problem solving and troubleshooting.
* CitiPhone
1. Assisting clients with their Retail accounts (Checking, Savings, Overdrafts, CD's, Insured Money Market accounts)
2. Reviewing and processing transactions, informing clients about regulations of Citibank and banking rules in regards to their accounts, and some problem solving.
* Bill Payment and Debit Card Unit
1. Assisting clients in setting up, editing and canceling payment schedules
2. Assisting clients with debit card transaction (tracking, relaying information in regards to the transactions) and general problem solving
USAA San Antonio TX Oct. 97-Aug. 97
* Remittance Processing Center - Verification and processing of customer information
San Antonio College San Antonio TX Aug. 97-Sept. 93
* Career Planning Center
1. Assisting Students in find information about different careers and educational choices
2. Providing assistance with career determining programs
3. General office work (filing, data entry, etc.)
* Information Center: Assisting Students in the registration process as well as providing general information
SKILLS
Software: PageMaker, Macromedia Flash, Dreamweaver, Homesite, CorelDraw, Sound Blaster, 3D Studio, PhotoShop
Professional: Management, customer service, communication, data entry, sales, scheduling, decision-making, clerical
Creative: sketching, drawing, writing
EDUCATION
San Antonio College US-Texas-San Antonio-AAS in Electronic Graphic Art
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