Customer Service Manager

Brian Montalvo

*** ******** ******* ***** **** Beach, FL 33411 Phone: 561-***-**** E-Mail: ************@*****.***

Summary

Experienced manager and effective leader who successfully cut cost of production on every responsible program by streamlining operations to increase productivity. An assertive and enthusiastic leader, with extensive knowledge of process optimization and an unsurpassed worth ethic.Created a $30k a month profitable business from a $15K investment thru solid decision-making and team building.

Skills

Driving Continuous Improvements/Cost Reduction

Team Building and Training

Developmental Production Line Management

Root Cause Analysis

Unionized Environment Supervision/ Management

Analytical and Problem Solving

Effective Written and Verbal Communications

Multitasking

Lean Manufacturing

Regulatory Compliance/Security

Just-in-Time (JIT) Production

Policy / Procedure Development

Resource Allocation

Conflict Resolution

Education

A.S. Professional Aeronautics - Embry Riddle Aeronautical University - 2013

A.S. Aviation Maintenance; Airframe and Power-plant License; FCC License - North Central Institute - 2008

Law Enforcement Graduate - Southwest Florida Criminal Justice Academy - 2007

United States Army - Non-Commissioned Officer Academy - 2001

Non-Destructive Inspection Certification - Community College of the Air Force - 1999

United States Army - Basic and Advanced Individualized Training - 1996

Experience

Line Manager

Lockheed Martin/Sikorsky 2008- 2017

Developmental and experimental aircraft manufacturing/program management experience

Decreased the total aircraft build days by 32 through efficient sequencing and manpower usage

Affectively utilized lean manufacturing practices and six sigma principles to reduce scrap and rework by 20% over 2 years resulting in a 4 million dollar cost savings

Working knowledge of SAP, and other programs to include Microsoft Office

Performed monthly performance reviews on 5 direct report supervisors

Identified gaps and filled them by cross training employees and moving personnel to different positions

Analyzed root cause data to establish a corrective action plan for poor performance

Strong project management skills with the ability to coach, develop, and manage staff

Utilized leadership and motivational skills to expedite completion of critical project tasks with other functional groups

Creative thinking and problem solving skills to continually improve the manufacturing process

Responsible for cost, schedule and product quality of 8 aircraft totaling 800 million dollars

Successfully managed employee training and certification requirements for over 50 hourly employees

Conducted Six Sigma Kiazan and D.I.V.E events on various opportunities

Worked with various departments on design issues, engineering and parts requirements

Trained 9 new supervisors hired for the various programs

Prioritized workflow for up to 8 aircraft and 24 leads

Presented face-to-face weekly status meetings with NAVAIR/DCMA Government Representatives

Co-Owner, VP, Operations Manager

Allstate Property Services, Inc. 2007-2010

Turned $15K into a consistent $30k a month profitable property management business

Effectively managed day–to-day business operations, logistics, staff training, and administrative functions formultiple facets of the company

Negotiated bids and contracts for various job proposals

Planned and supervised over a staff of 75 for services at multiple job sites

Provided customer service to customers

Successfully analyzed problems and created solutions within the established guidelines and budget of contracts

Responsible for hiring and training of new employees

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Brian Montalvo- Resume

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