Customer Service Representative

BH

OBJECTIVE

Dedicated customer service professional with 15 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

SKILLS

Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base and revenue. A high level of computer knowledge, data entry, and proven competency in multitasking. Enables optimal performance in a challenging environment. Effective problem solving techniques.

BRIGITTE HUMPHRIES

CUSTOMER SERVICE REPRESENTATIVE

EXPERIENCE

FOOD SERVICE DELIVER • DOORDASH • 07/15 – PRESENT

Corresponds with restaurants and clients to deliver food in a timely manner while ensuring the customer’s needs are met, while implementing quality customer service.

CUSTOMER SERVICE REPRESENTATIVE • SUN CHOLRELLA USA • 6/13 – 9/14

Respond to telephone inquiries regarding and promoting nutritional supplements, memorized the company’s product offerings via electronic and paper catalogs. Contributed to a 20% sales increase for the quarter by promoting sales of additional products. Processed orders via check, debit and credit cards, collections of pass due accounts and resolutions.

CUSTOMER SERVICE REPRESENTATIVE • CARSON THOMAS PERSONNEL (ENERGY SOURCE) • 3/12 – 3/13

Respond to telephone inquiries, providing quality service to clients and promoting sales of alternative energy suppliers. Strive for quick complaint resolutions.

CUSTOMER SERVICE REPRESENTATIVE • SYLMARK INC. • 10/2000 – 5/2008

Processing checks, debit and credit cards. Ensured customer were satisfied with the media online experience of ordering products, from initial process through order completion. Adjusting and maintain clients’ accounts.

EDUCATION

CERTIFICATE OF ACHIEVEMENT • JUNE 6, 2016 • LOS ANGELES TRADE TECHNICAL COLLECE

Medical Office Assistant Program, GPA 3.3 overall GPA 3.8

Deans’ list recipient Spring and Fall semester's 2015

Health Information Technology Program, Spring Semester 2010-2011 East Los Angeles College.

Susan Miller Dorsey High School, General Education Diploma class of “1976.”

VOLUNTEER EXPERIENCE OR LEADERSHIP

Team Leader for Greeting Committee Susan Miller Dorsey High

School Alumni Class of “1976”

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