Patricia Brock
** ******** ****, ***********, ** 14225
716-***-**** l **********@*****.***
Objective:
•To obtain a challenging position in a team oriented environment that focuses on building and strengthening the needs of an individual or client.
Qualifications:
•Hoffman Estates ASM Training (2012)
Education:
West Seneca West Senior High School
•Graduated 1981 – Regents Diploma
Work Experience:
K-Mart (Niagara Falls, NY) June 2013- January 2017 & (Cheektowaga, NY) January 2010- June 2013
Softline / Operational Manager
Delivered positive costumer experience through K-Marts cultures and beliefs
Implemented strong presentation standards
Analyzed daily results focused on increasing sales
Prioritized and managed multiple projects
Established highly effective procedures for merchandise flow
Trained and coached associates to achieve positive sales results
Conveyed a strong leadership presence daily to all associates
Performed yearly associate reviews
Supplied mentoring and training for all associates
Recruited and maintained a highly motivated staff
Maxrave (Walden Galleria, Cheektowaga, NY) April 2005 – November 2009
Area Store Manager
Trained and coached associates to achieve positive sales results
Ensured a strong consistency focused on customer service
Established a strong dependable leadership presence
Execution of strong visual standards through preparation and planning
Focused on loss prevention and shrink control
Effective scheduling and payroll control
Recruited and maintained a highly motivated staff
Analyzed daily results focused on increasing sales
Express (Walden Galleria, Cheektowaga, NY) November 1993 – April 2005
Assistant Manager / Visual Merchandising Manager
Provide mentoring and training for employees at all levels
Prioritize and manage multiple projects
Established highly effective procedures for merchandise flow
Plan, prepare, stage and execute store visual standards
Ensure adherence to all company policies, procedures and practices
Analyze store merchandise reports to ensure proper utilization of real estate
Maximize use of real estate priorities in order to drive profitable sales growth
Focus on delivering a positive customer experience
Volunteer Experience
Maryvale High School Wrestling Tournament – Prepared and sold refreshments – 2010 - 2012
Southline Basketball Cheerleading Org – Cheerleading Coach 2004 - 2006
Airlanes Junior Football League – Cheerleading Manager 2001 - 2004
REFERENCES
Betty Wesley – K-Mart Human Resource
716-***-**** – Home
716-***-**** - Mobile
Dave Dingle – K-Mart Sales Coach
585-***-**** - Mobile
Trish Montoro – Previous Express Manager
716-***-**** - Mobile