Project Management Manager

JOHN C. TSANG

Transforming Technology into Commercial Success

Los Altos, CA

***********@*****.*** 650-***-**** http://www.linkedin.com/in/john-tsang SOFTWARE and PRODUCT DEVELOPMENT EXECUTIVE

Banking Financial Travel Telecommunication Healthcare Service Architecture, Enterprise Architecture, Big Data Analytics, Web Mobile Desktop Business Applications Dedicated, innovative, and analytical technology leader and customer advocate with proven ability to build and grow great teams, great products, and great customer relationships from scratch. Strong track record leading both mature and emerging product lines in early-stage startups, high-growth businesses, and multi-billion $ public companies. Deep technical knowledge in multiple domains (web, mobile, analytics, and high volume computing) matched with an earnest and concise communication style that connects to both technical and business audiences. CAREER HIGHLIGHTS

• Led and developed from concept to commercial success Sabre’s flagship Desktop Platform and industry-first Apps Center with 350,000 end users in 131 countries, process over $100+ Billion total travel spend, 2+ billion hits a day

• Led and developed from concept to commercial success Visa’s Credit Card Dispute Resolution System with multi- year $100 million development budget and $400 million annual savings for banks (The only open system architecture, non-Mainframe, core system of Visa)

• Decade long technology and management consulting experience from startups to S&P 500 companies in travel, banking, government, financial, telco and non-profit industries.

• Expertise in full software life-cycle development. Played business analyst, analysis, architecture, project management, and testing roles. Knowledgeable of different SDLC and development methodologies PROFESSIONAL EXPERIENCE

Sabre Inc. 2007 – 2017

Vice President/Executive Principal, Complex Systems Architecture Led the architecture team on tech strategy, architecture and development of Corporate Travel Solutions, Travel Agency Point of Sales Platforms, 3rd Party Developer Platform, Back-Office Automation Tools, Agency Self-Service Platform, Corporate Portal Platform

• Intrepreneur who built from scratch, Sabre’s Flagship Travel Agency Point-of-Sales product, Sabre Red Workspace (2011 InformationWeek 500 List and Innovation Award Business Travel and Meetings Show, 2011) 350,000 travel agency users in 131 countries, process over $100+ Billion total travel (Air/Hotel/Car/Cruise) spend, over 2 billion hits a day

• Created Travel Industry 1st Apps Marketplace, Sabre Red Apps Center, a 3rd Party Developer Platform B2B Apps Marketplace (2012 InformationWeek 500 List) 1.5M+ downloads in 120 countries Performed hands-on Supervision of architecture:

ü Mobility Platform, TripCase (Travel Weekly Magellan Awards, and Best Mobile Solution for Business Travelers) 7 M users

ü Sabre Global Corporate Solutions GetThere (Travel Weekly Magellan Awards) $9.5 B travel spend, 15 languages, 95 countries, 5 M unique users a month.

ü Agency Self-Services Portal Sabre eServices and Sabre Corporate Portal

• Led technology evaluations and proof-of-concept of Web Content Management Platform, Portal Technology, Chatbot/NLP technology, Desktop Rich Client Platform

• Created from concept to prototype Sabre Trip Planner and Recommendation Analytics Engine (Recipient of 2014 Sabre Innovation award)

Visa, Inc. 2001-2007

Senior Director / Development Management

Oversaw team of 150 for end-to-end delivery of large-scale, enterprise-wide, strategic initiatives

• Large-Scale Enterprise System Implementation – Visa Resolve Online Ø Program Development Manager of $100+M, multi-year, global credit card dispute resolution system at Visa from inception to 5 releases over 4+ years. Managed development organization that consisted of staff and external vendor

(IBM), > 10 departments, 8 architects, 6 project managers, 100 developers, 30 testers, 10 business analysts, 10 infrastructure engineers, 5 configuration and deployment specialists. Delivered all releases on time and on budget with high level of customer satisfactions and $400M of annual savings to banks.

• SOA Infrastructure Implementation and Web Service Standards, Guidelines, Best Practices and SOA Governance Dev

• Technical Architect and Manager for development of SOA Infrastructure that consisted of Data Power XML Security Gateway, Service Governance Registry and Repository, and Web Service Management solution.

• Led vendors’ proof-of-concept development, contract and license negotiation, and final vendor selections. Implemented and integrated infrastructure with existing Visa’s Web infrastructure.

• Service Oriented Architecture (SOA) Proof-of-Concept Application ü Led development of self-services Application based on SOA principals and technologies. Successfully proved to executives the benefits of SOA which led to $multi-million funding approval. DOTCOM YEARS 1997-2001:

eForce Inc. projects

Associate Vice President Project Delivery

Visa Inc, Program Director: Led multiple programs with Visa including development of patented Netcentric Architecture. Worked closely with senior executives to define strategy and plan of multiple program engagements.

• Managed vendors (IBM, SUN) and internal resources to design and develop new Internet and web-based Architecture.

• Developed Application Development Model that consisted of Technical Reference Model Architecture, Software Development Best Practices, Software Development Life-Cycle Methodology, and IT Organization Structure.

• Managed customer expectations and served as POC for all management and project execution matters.\ myCFO:Worked closely with the CTO, Marketing Director, Business Director, SMEs to define and analyze the requirements and developed technical design of the infrastructure for financial planning support to high net worth individuals ($10M+). Workspeed

• Managed project team of 50 to implement online property and facility management software to commercial real estate.

• Worked closely with client project team, the system was successfully implemented and deployed in 4 months from requirements gathering to production deployment.

HelloAsia.com: Managed project team to implement Far East market's leading B2B eCommence application.

• Worked closely with Client Asia’s producers to deliver incentive program based on BroadVision's one-to-one eCommerce platform. Developed co-branding capability to co-brand with client partners - leading airline, banking, wireless, retail, and hospitality establishments to attract new customers, build memberships, and conduct eCommerce transactions. SuccessFactor (SAP): Managed implementation of web-based Performance Management system and led development of consulting practice and delivery methodology.

ADDITIONAL PROFESSIONAL EXPERIENCE

Cornerstone Consulting

• Senior Consultant, Money Store

• Program Architect and Project Manager, Healthy Start System, Bay Area Black Consortium

• Senior Consultant, Sacramento Utility District SMUD, Senior Consultant, Bank of America Invest-By-Phone Call Center DEV

American Management Systems, Technical Architect

Scientific Management Systems, Technical Director

EDUCATION

Stanford University, Stanford, CA

Masters of Science in Engineering Economic Systems Cornell University, Ithaca, NY

Bachelors of Science w/ Distinction in Operation Research & Industrial Engineering PMP, Project Management Institute Certification

Certified ScrumMaster – Agile Methodology

Stanford Advanced Project Management Program

MircoStrategy Consultant Certification

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