Technical Support Team Leader

UGOCHUKWU SIDNEY-MOKA

** ***** ***** ****, *******, ON, M2J 3A8

*********@*****.*** 647-***-****

OBJECTIVE

To obtain a Full-time position as an Electronic Technician / Technologist in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations.

HIGHLIGHTS OF QUALIFICATIONS

Knowledge of WHMIS and OACETT codes

Ability to effectively and efficiently communicate and effectively meet deadlines

Fast learner and able to adapt to a fast paced environment

Ability to manage projects and establish effective priorities in multiple task situations

Associate Member OACETT

High responsibility and commitment to workplace safety

EDUCATION

Electrical Electronic Technology Advanced Diploma September 2013 – October 2016

Seneca College, Toronto, ON

Acquired insight about different principles of electronics, power electronics circuits, computer networking, several electronic lab instruments, pneumatic instruments and satellite communication with specific hands-on experience

Learnt the basics about designing and simulating electronics circuits, identifying faults and resolve the issues to make circuits function properly

Completed final year project which is weather station using Raspberry Pi which gets the readings from a circuit board with different sensors and sends the readings to specific emails and phone numbers as text via Wi-Fi and text software.

Specialization in Control Systems Engineering

Bachelor in Electrical & Electronics Engineering August 2008 – May 2011

Kwame University of Science and Technology

Acquired knowledge of basic principles of Electrical & Electronics, different electronics components operation, circuit designing, simulation and troubleshooting techniques for electronic circuits or systems

Electronic Instrumentation and Measurements, use of Digital Multi-meters, Function Generators, Spectrum Analyzer and Oscilloscopes

Completed various projects and acquired required skills for designing and programming of microprocessor and microcontroller systems

TECHNICAL SKILLS

Integrates skills in all aspects and phases of PCB design and implementation along with knowledge of fibre splicing, soldering and de-soldering techniques

Design, simulation and troubleshoot of electronic circuits and assembly

Working experience of measuring different parts of any electronics component or assembly using different electronics equipment like oscilloscope, signal analyzer and digital multi-meters

Ability to read AC and DC schematics

Strong ability to diagnose and troubleshoot equipment, electronic circuits and product/process related failures

Knowledge of various programming languages(C, Visual Basic, VHDL)

And software (Quartus, Code Warrior, Multisim, OrCAD, Electronic workbench, Gantt Chart, Project sheet)

Proficient with using MS Office Suite and different operating system

Skilled at technical report writing and specific drawing and schematics

SOFT SKILLS

Friendly approachable demeanor.

A team player with excellent interpersonal and communication skills.

Ability to work under pressure independently with minimal supervision.

Passion for excellence and integrity.

Effective time management skills demonstrated by working full-time for the majority of my time as a full-time student Seneca College.

Analytical thinker with the ability to resolve issues and problems in a timely manner.

Ability to recognize inefficiencies in current systems and propose effective improvements.

WORK EXPERIENCE

Team Leader

Juhel Limited August 2011 – Aug 2013

Provided Support to the manager with the hiring and training of new employees

Coordinated and supervised the production sector for the company

Installed and maintained the machines/equipment’s

Assisted in the coordination of the activities in the Receiving department

Ensured all productivity reports are accurate and achieved and that services level standards are maintained

Trained permanent and temporary staffs in order to keep them up to date

Security

Strike Force January 2014 – June 2015

Fortress Security March 2015 – January 2017

Team leader

Security Guard

Provided security services to clubs, Bars, events, restaurants.

Provided security to Condos residential buildings

Basic knowledge in CPR

Obtained Smart service license

Provided customer services to clients

Technical Support

Teleperformance December 2016 – Present

Provided Technical support to clients on the terminals they use

Assisted with the Installation and troubleshooting of the machines/equipment’s

Provided assistance with information to clients

Provided customer services.

REFERENCES

Available upon request

Contact this candidate