Customer Service Sales

Nicholas D. Chan

**** ****** **, *** *****, CA **402 415-***-****

****.*.****@*****.***

WORK EXPERIENCE

**/**** - ******* ****** ********, INC. (Contractor) Foster City, CA Clinical Contracts & Finance Associate

• Responsible for clinical administrative operations activites involving clinical finance support.

• Identifies issues/problems and provides customary recommendations for solutions.

• Assists CCF staff by supporting clinical teams in resolving financial issues as they relate to either site or vendor contracts.

• Works closely with CCF staff who support internal and vendor clinical teams to ensure rapid start up of study sites.

10/2015 - 10/2016 GILEAD SCIENCES, INC. (Contractor) Foster City, CA Serengeti Tracker Administrator

• Billing Guideline Reviewer for multiple Legal Groups. Enforced the Billing Guidelines of the legal operations department. Reviewed all expenses claimed and ensured the necessary backup documentation was valid and present. Made the necessary adjustments and comments to invoices to ensure the efficient completion of the invoice review process.

• Uploaded physical invoices submitted by firms and vendors for various legal groups.

• Reviewed and adjust Timekeeper Rate Sheets. Coordinated efforts between firms and the approval from Gilead Lead Attorneys.

• Reviewed various types of invoice audits to comply with billing practices.

• Created new matters by coordinating with other departments and groups to obtain and verify the necessary information.

• Connected various users to matters within the company as well as outside counsel.

• Onboarded new vendors and firms to Oracle EBS system for payment. Coordinated efforts between vendors and the supplier master team through Oracle’s New Supplier Registration Initiator role.

• Created new company and firm users within the Tracker software. Instructed new users on how to use Tracker along with training users for more advanced features.

• Troubleshooting problem invoices in coordinated efforts with AP. Maintained a weekly report to find and identify those invoice errors.

• Researched and respond to an extremely wide variety of inquiries and requests from various legal groups and vendors.

• Created and analyze various reports including invoice, matter, and spend.

• Engagement Letter management within iManage. Reviewed letters to ensure requirements of legal operation’s policy on EL’s were met. 1/2013 - 7/2015 ENTERPRISE HOLDINGS, INC. Daly City, CA Inventory Coordinator

• Responsible for oversight of vehicle repair and submissions of expenses.

• Maintained good working relationship with vendors and ensured proper scheduling to meet repair deadlines.

• Works closely with CCF staff who support internal and vendor clinical teams to ensure rapid start up of study sites.

• Conducted cost and timing research projects as it pertains to reconditioning and transportation.

• Audited all administrative books for accuracy and compliance with company guidelines.

• Prepared vehicles for sale by managing any and all reconditioning as needed.

• Assisted sales and rental team with documentation along with estimates on unexpected vehicle conditions.

• Lead a logistics team with day-to-day operations and organization of efforts and work in the most efficient manner.

6/2005 – 8/2012 J&D PLUMBING, INC. San Francisco, CA Assistant Plumber

• Works closely with CCF staff who support internal and vendor clinical teams to ensure rapid start up of study sites.

• Assisted with various installation and removal of plumbing services provided to exhibitors during convention and trade shows at San Francisco’s Moscone and San Jose Convention Centers.

• Delivered parts and machines to various locations when needed. 10/2006 – 7/2011 ALCATRAZ CRUISES, LLC San Francisco, CA Guest Services Agent

• Works closely with CCF staff who support internal and vendor clinical teams to ensure rapid start up of study sites.

• Provided customer service for guests with any complaints or issues of the company or service.

• Used a Point of Sales program to schedule and sell tickets for guests. Also printed out guest reservations through will-call system.

• Maintained order and validated tickets to ensure validity of departure.

• Occasionally assisted with Security department to ensure the safety of guests and keeping ferry departures on schedule.

EDUCATION

1/2012 - 6/2012 SKYLINE COLLEGE San Bruno, CA

8/2005 - 6/2006 SAN JOSE STATE UNIVERSITY San Jose, CA ADDITIONAL SKILLS

Languages: Conversational in Cantonese

Studied Japanese for 4 years in high school and college. Computer: Proficient in Microsoft Office (Word, Excel and PowerPoint), Point of Sales, Serengeti Tracker, iManage. Clinical Contract Management Service (CMS)

Contact this candidate