Customer Service Sales
Resume:
Jessica Dean ***********@*****.***
Chauvin,La 70344
Mobile : 985-***-****
ACADEMIC DETAILS
• High School Diploma [2001] with aggregate of 3.5 from Ellender Memorial High School
• BA Business Management [Pursuing] with aggregate of 3.0 from Ashford University WORK EXPERIENCE
• Worked as General Manager in Samurai Dragaon from Sep 2010 to Jan 2016 Role : Managing the entire staff of the restaurant and coordinating their work responsible for increasing the business of the restaurant
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
Generating detailed daily, monthly, quarterly and yearly reports on business, staff,and profit
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or product quality
Meeting and greeting customers
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
• Working as General Manager in Cherry Blossom Frozen Yoqart from Jun 2016 to till date Role : Managing the entire staff of the restaurant and coordinating their work responsible for increasing the business of the restaurant
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
Generating detailed daily, monthly, quarterly and yearly reports on business, staff,and profit
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or product quality
Meeting and greeting customers
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
• Worked as Assistant Manager in Griffins Poboy & Grille from Dec 2001 to Jul 2010 Role : Running and organizing shifts
Meeting and greeting customers
Providing great guest experience ensuring their return
Inventory and all office work including deposits
FIELD OF INTERESTS
• Customer Service
• Management
SKILLS
• Team Leadership
• Staff Development
• Risk Management Processes and analysis
• Client Assessment and Analysis
INDUSTRIAL EXPOSURE
Industrial Visit at:
• I have been in hospitality for 20 years spending the last 10 years in resturant management. Inplant Training at:
• Sever Safe Certified
REFERENCE
Carrie Duesenberry
Part Owner
Alrite Installations
Sandy Chauvin
Homemaker
Steve Layne
Owner
Samurai Dragon
Koyoto Brown
Management
Samurai Dragon
(Jessica Dean)
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