Project Manager Management

Nirmala Srinivasan, PMP,CSM,PMI-ACP

Franklin, Wisconsin

linkedin.com/in/nirmala-srinivasan

414-***-**** ******@*****.***

Senior Project Manager / Service Delivery Manager / AGILE Management

Enterprising PMP(Project Management Professional), CSM (Certified Scrum Master),PMI-ACP (Agile Certified Professional) Information Technology Management professional with strong leadership, communication, interpersonal and technical skills. Adept at solving technical problems, improving processes and removing productivity roadblocks. Effectively, straddled the line between project manager and business analyst for more than fifteen years. Thrives in an environment that values methodical practices and continuous improvement while encouraging creativity and innovation. Pension Administration System Pro (Financial Transactional Based System). Passionate about deploying technology that makes a difference. Expertise includes

Change Management

Requirements Analysis

Incident Management

Quality Analysis

Initiation & Planning

Testing & Release Management

Process Modelling & Communication

403(b),401(a),457(b) Retirement System Domain Pro

Self-Starter & Team Player

Data Analysis & Metric Tracking

Budget Management

Agile and Waterfall Methodologies

Good Organizational Skills

Service Delivery Management

Release Management

Experience

Hewlett Packard Enterprise Services

Customer Project/Program Manager –IV

2004 -2016

Covansys

Project Manager/Business Analyst

1999-2004

KEY ACCOMPLISHMENTS

Beyond Management

Collaborated with Work Stream leaders from different parts of the world (Europe, India, England, Australia, China, Philippines) to structure and manage project plans associated with deliverables.

Achieved seamless transition of application services between different companies by developing transition plan that involved multi-organization, multi-technology, multi-time zone and dynamic resource allocation.

Consistently earned strong feedback from direct reports. Most recently received a recognition award for well-coordinated team communication and for devising simpler solutions to complex and iterative tasks.

Effectively monitored Program /Project Development, execution and delivery by converting metrics to high level reports for senior management

Recognized for creating and executing work plans well within budget, time line, resource allocation with appropriate flexibility to revise them to meet evolving needs and requirements

Product Delivery Excellence

Crafted strategy and developed multi phased plans to replace huge monolithic product with multiple service based products to drive business strategy. Executed the project and delivered highly scalable and high availability products using cutting edge technologies (Analytics, Microservices, Web 2.0, CQRS).

Employer reporting product: Converted a two-day cycle of employee defined contribution processing to same day processing. Customer satisfaction increased 30%.

Finance product: 320 hours per month of Payment transaction processing time savings. Three months, 2 FTE of audit and reconciliation time reduced to a month.

Technical leadership and subject master expertise/Technical architecture to drive business strategy

- Expert in delivering best fit solutions through right mix of business acumen and technology. Envisioned and drove design with architects for customer focused innovative products through design thinking and value engineering.

Statistical reasoning- Product differentiation through embedded analytics, put the power of data in the hands of entire organization to make better decisions. Decision making efficiency improved 10%.

Rule based decision making - Reduced the development effort by 40% and reduced the change cycle by 90% by architecting the system to externalize the rules so non-technical users can maintain. Reduced 2 technical FTEs and increased time to production by 30%.

Drove end-to-end product development efforts and implemented new products ahead of time under budget (10% cost savings) with superior customer satisfaction through agile methodologies, task management and effective communication

Implementation Management

Expert at organizing, prioritizing and identifying any challenges for smooth implementation of customized Retirement System in four different states – Rhode Island, Maryland, Milwaukee City and Texas.

Technical expertise combined with functional expertise and management skills which involved collaborating with teams across organizations and geographical location helped to implement projects on time and on budget with great quality.

Appreciated by the Client Management for developing high quality hand off documents and communication plan on post implementation.

Transition Management

Successfully planned, scheduled, executed a major Application Services Transition between HP, HCL and Miller Coors by proactively identifying cross functional impacts, potential risks and issues by developing a solid Communication plan between companies, Scheduled Knowledge Transfer sessions between various time zones for 200 plus applications with Client sign off on all transition metrics by developing a dynamic transition metrics dashboard that gave an accurate status to the client at any given point of time .

Combination of Retirement Domain Knowledge, Identifying and reporting any Technical Impacts, Testing skills led to successful transition of Rhode Island Retirement System Project to Morneau Shepell which involved developing a major Interface plan for data transfer between systems.

Implemented Process Centric Transition which involved transitioning old processes to new HP transformed System involved a major development of transition plan within different Organizations and across different geographical units as part of Global Solution and Integration Transition to New HP Systems’.

Directed, formulated, executed a major Data Migration plan for Texas Retirement System from Legacy System to our current System

Client Service Excellence

Successfully championed the idea of efficiency, flexibility and agility in every implementation by proactively identifying cross functional impacts, potential risks and issues by establishing two-way communication with clients.

Recognized for continuously seeking opportunities to meet Client needs by understanding and implementing client’s unique needs and requirements that led to quicker User acceptance cycle (UAT) timelines and also identified potential new product opportunities.

Collaborated and gathered requirements from various stakeholders across departments and eased out any inter-departmental differences by drafting high-level process flows that later became a verification document for validating scope statement.

Formulated and implemented simpler solutions to complex issues by always rolling up my sleeves to get it done with combining the big picture with an eye for detail.

Business Analysis, Problem Solving Leading to Best Solutions

Conceived, designed and implemented Member Account Maintenance, Benefit Calculations and Retirement Payroll processing to improve Defined benefit system application. Key steps included enhancing cross functional discussion and alignment, increasing transparency of assumptions and communication of risks to senior management, and ensuring that all calculations, processing are as per individual state retirement calculation rules.

Initiated and developed a change control review board and improved the quality of any legislative changes done to the retirement system product by ensuring cross functional impact, customer impact and system downtime impact.

Improved and simplified the Vendor reporting system by applying deep subject matter expertise in general ledger and other calculations residing in the retirement system to account for vendor receivables and payables that that was derived from the system.

Succeeded in designing and supporting the development of self-service portal for retirees that helped them to generate their own self service letters, compare different retirement plans, calculate their eligibility, vesting rights, QDROs and death benefits.

Screened and assessed the data coming in from the legacy system to the new system by applying the holistic functional and database knowledge of the retirement system. This knowledgeable screening helped in reducing migration time line and improved quality of data migrated that in turn reduced migration cycles.

PROJECT ROLES

Project Manager(Data Migration )/Texas Retirement System 2015 to 2016

Project Manager/Rhode Island Retirement System 2015 to 2016

Transition Manager/Rhode Island Retirement System 2014 to 2015

Subject Matter Expert(SME)/NM State Retirement System 2013 to 2015

Project Manager/Global Solutions & Integration 2013 to 2014

Transition Manager/Miller Coors 2012 to 2013

Project Manager (PMO)/Maryland State Retirement System 2011 to 2012

Service Delivery Manager/Milwaukee Retirement System 2008 to 2011

Senior Business Analyst/Milwaukee Retirement System 2004 to 2008

ROLES AND RESPOSIBILITIES

Texas Retirement System/Data Migration Project Manager/Senior Analyst 2015–2016

Managed Schedule and budget, Client Interaction and Client Acceptance of Data Migration Testing and Data Bridging testing methodology. International Team Collaboration

Succeeded in turning this project from crisis mode to success mode, with high levels of customer satisfaction

Shortened Testing timeline from 8 months to 4 months by devising automated testing methods.

Provided direction for testing Methodology for the data migrated to TRUST system from Legacy system

Recognized for setting challenging targets and meeting them.

Rhode Island Retirement System / PRoject Manager (AGILE &WaterFall) 2014–2016

Provided Retirement System Subject Matter expertise support for transition activities, managed transition time line, Created Transition documents and Coordinated with multiple teams, including Client Side PMO, incoming Company analysts and development team.

Hired and trained a senior Business analyst for client interactions and problem solving

Simplified Client Coordinator position from a full time to 1/4 Position.

Relentless customer focus for relevance, quality and responsiveness.

Appreciated for taking a “holistic” approach to transition effort by applying very strong Retirement System background.;

Have mimicked complicated Complex Calculations in Microsoft Excel for comparison against system generated data and transitioned Data

Global Solutions and Integration /Project Manager(AGILE) 2013–2014

Created and executed work plans and revised them to meet evolving needs and requirements, identified and assigned resources and responsibilities, and managed day-to-day operational aspects of the project. (Microsoft Project Pro),International Team Collaboration

Interfaced with Work Stream leaders from different parts of the world (Europe, India, England, Australia, China, Philippines) to structure and manage project plans associated with deliverables.

Developed and devised precise Dashboard Reporting for Senior Management

Worked with different Team managers to develop project Schedules and incorporate the same to the Program Level.

Effectively monitored Program /Project Development, execution and delivery by converting metrics to high level reports.

Miller Coors / Transition Manager (AGILE) 2012–2013

Planed and Managed Transition Schedule, WBS,Client Interaction and Resource Management and Budget Tracking, Multi Vendor Team Collaboration, Cross Platform experience

Achieved seamless transition of application services between HP and HCL by devising excellent Communication plan between HP, HCL and Miller Coors Team

Managed and Scheduled Plan for Knowledge Transfer Sessions, Shadowing Activities between HP and HCL

Ensured that the staffing requirements are met and are adjusted through all phases as HCL started to take support.

Maryland State Retirement System / PMO 2011–2012

Streamlined Requirements, processes, transactional Processing for better account maintenance of retirement Systems and validated scope.

Elicited business requirements from various stakeholders across different departments, overcoming inter-departmental differences in understanding about key business processes by drafting high-level process flows, resulting in a validated scope statement.

Milwaukee City Retirement System /Delivery Manager 2008–2011

Planned and Managed Schedule, Risk Management, Release Management,Client Interaction, resource management Budget Planning and Governance .

Managed client experience, by continually seeking opportunities to address clients' needs, ensuring a two-way communication with clients, proactively identifying and dealing with potential risks and issues, and communicating and helping to execute solutions based on an appreciation of the clients' unique needs and requirements

Milwaukee Retirement System /Senior Business Analyst 2004–2008

Employed comprehensive understanding of retirement business and technology process solutions in order to lead client business process owners in translating nonspecific customer business requirements into concrete deliverables

Best known for 360 Degree Analytical thinking but not Analysis Paralysis.

Captured functional requirements and business rules of “as-is” business processes using UML Use Cases, Activity diagrams, Sequence diagrams, Object diagrams. Utilized business entities, workers and actors.

Developed “should-be” requirements for proposed processes. Developed traceability matrix between developed requirements and proposed business process statements and proposed business rules.

Created work-flow process diagrams capturing team usage of tools for requirements gathering and design. Included depiction of quality gate artifacts

Set up ACH/EBT set up for the Milwaukee retirement System

Created an Simple excel program for calculating complex Benefit calculations and simplified the process for Users to compare the calculations with system generated calculations.

Prior Relevant Experience

Covansys, Consultant 1999 to 2004

Business Analyst / Nebraska Retirement System, Columbus 2003 to 2004

Team Lead / Indiana Retirement System, Columbus 2002 to 2003

Senior Developer (Mainframe,COBOL)/ Education System Division, Chicago 1999 to 2002

Education / Certifications

PMP, Project Management Professional, Project Management Institute, USA

PMI-ACP, Agile Project Management Professional, Project Management Institute, USA

CSM, Certified SCRUM Master, SCRUM Alliance, USA

MCA, Masters in Computer Applications, Bharathidasan University, Trichy, India

Proficient in JAVA, J2EE, JSP,SERVLETS, EJB, JDBC, Struts Framework, Forte ADE M2,XML, HTML, CSS,JavaScript, Node.js, MongoDB,MS SQL Server, MainFrame, COBOL,Web sphere 6.1, RAD 7.5, Brio SQR, Filenet, Perforce, and

CVS,JIRA,Sharepoint, Visio,Microsoft Excel,Connect IT,Project Server,Microsoft Project, Scrum, XP

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