Technical Support Project Management

Omid Balouchi

- *** Cedar St. Apt #**** Seattle, WA 98121 ( 510-***-**** * **********@*****.***

IT Engineering/Solutions Architecting § Systems Development

Help Desk Support § Linux/Windows System Administration

Qualifications Profile

•Self-assured, dynamic, and results-driven IT professional with a growing experience in systems development and administration, technical help desk operations, and IT project management in the IT business solutions sector.

-Developed various video streaming solutions in Linux and Android OS over wireless networks, with our without internet connection, while optimizing algorithms in video capture and streaming with various imaging sensors.

-Developed and implemented advertising content display solutions that facilitated product visibility in Kiosks.

•Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

•Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

•Exceptional interpersonal communication skills that help forge teamwork synergies across diverse ethnicities.

Knowledge & Skills

Administration

•Business Solutions Architecting

•Relationship Management (Clients, System Users & Suppliers)

•Systems/Network Administration

•Help Desk Technical Operations

•Bilingual in English & Farsi

Project Management

•Concurrent IT Project Management

•Systems/Business Needs Analysis

•Systems Development/ Installation & Configuration

•Team Supervision &Training

Technical (Practical)

•Website Content Development

•System Development Support: Linux Kernel compilation, Software Accelerator compilation, H.264 & Freescale iMX-6 video encoding, decoding & streaming, & hardcoding on ARM-embedded devices (i.e., Raspberry PI)

•Apps: Nagios Monitoring, Puppet Systems, & GStreamer

•OS: UNIX/Linux (Ubuntu, Redhat, Debian), MS Windows, IOS & Android

•Network Administration Support: TCP/IP, FTP, VPN, Apache2, Tomcat, LAMP, WiFi, Telnet, Hubs, Switches &Routers

•Server Administration Support: UDP, SSL, DHCP, DNS, Active Directory, Mail Servers, SSH, WinScp, SFTP, SCP, Rsync, SVN, GIT, Backup Systems, & VMWare

•Security: Firewalls & Intrusion

•Detection Systems Installation

Professional Experience

Vidtek Associates Inc. Santa Clara, CA, Systems Developer Feb 2014 – Aug 2016

Systems/Solutions Development

•Cross-compiled required packages for embedded Linux, developing custom Linux and Android applications to display wireless video stream on remote devices, and modifying/optimizing a custom built Linux kernel to capture and stream videos using the OV5640 imaging sensor.

•Developed wireless video streaming and recording using Freescale’s iMX-6 platform and GStreamer multimedia framework to encode video into H.264 and streamed over network.

•Developed QT application to display, stream, and record live video from camera sensors, streaming camera feed to Android devices without internet connection.

•Designed and implemented signage solutions to display advertising content on a remote site, writing bash scripts to automatically upload and change contents on multiple remote devices concurrently, enabling a web browser to show content of web page (Kiosk mode) after booting, and developing interactive user interfaces using HTML5 and CSS.

System Administration & Technical Support

•Provided technical support in implementing and administering a help desk solution involving infrastructure development, systems development, and personnel training.

•Installed, configured, and administered MS Windows and Linux (Ubuntu) servers, and Apache / Tomcat web servers.

•Installed wireless drivers and WiFi (DHCP & static) for Windows, Linux and embedded boards (Wandboard, Raspberry Pi, and Bananapi).

•Installed and configured Omnivision HD cameras such as OV5640, OV5642 and Raspberry Pi Camera.

•Added and configured OV5640 camera driver to the Android Image and Linux kernel for Wandboard devices.

•Built, assembled, and configured desktops, laptops, as well as local and network printers, diagnosing and repairing OS software, application, hardware/peripherals, and local network problems.

Esfahan Tile Company Esfahan, Iran, IT Engineer Mar 2010 – Jan 2014

•Installed, configured, and administered Windows/Linux servers, providing IT support to the company and end users.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone. Respond to email messages for customers seeking help.

Education & Credentials

•B.S. in Computer Science, ASHRAFI ESFAHANI UNIVERSITY Esfahan, IRAN (2013)

Affiliation & Community Involvement

•Former Professional Tennis Player.

• Private Tennis Sport Instructor.

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