Customer Service Office
Resume:
LORNA ALI
Bronx, NY 10453
718-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS
Experienced, dedicated, friendly, energetic Personal Banker/Customer Experience Associate with 3 years Receptionist experience, who is detail oriented, organized and passionate about completing tasks. Knowledgeable and helpful professional with 9 years’ experience in Customer Service/Client Relationship. Quick learner, and a loyal, dedicated team player.
SKILLS
Detail Oriented/Multi-tasker
Excellent Communication Skills
Excellent Time Management
Microsoft Office Knowledge
Problem Solving Skills
Customer Service Focus
Deadline Driven
Self Motivated
EXPERIENCE
CITIBANK, New York, NY
Personal Banker
Establish and maintain client relationships by listening and recommending solutions.
Educate clients about bank products.
Open accounts based upon client need.
Coach tellers to recognize referrals.
Process Personal Loans and other Credit Lines.
Provide Customer Service Assistance.
2013 – 2016
Customer Experience Associate/Receptionist
2006 -2012
Acknowledge and greet clients with a smile while maintaining eye contact.
Gave clients undivided attention while listening to concerns, answering questions and devising solutions to problems.
Appropriately directed clients to correct officer.
Collaborate with staff & internal departments about client issues.
Answer telephones, screen and direct calls.
Effectively handled Office tasks including: Mail, faxing, filing and copying.
Type and file correspondence when necessary.
Provide excellent client experience.
CATHOLIC CHARITIES, New York, NY
Volunteer Office Assistant
2004 - 2005
General Office work: type and file office correspondence.
EDUCATION
Grace Institute, New York, NY
University of West Indies, Trinidad
St Roses’ High School, Georgetown, Guyana
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