Customer Service Engineering

PROFESSIONAL SUMMARY

IT professional with an extensive background in network management, system administration, hardware and software troubleshooting for Defense Contractor’s Information Services. Focuses on optimizing success of business. Experienced with network configuration, client/server applications, Server Administration and support. Active DoD Security Clearance.

SKILLS

Advanced knowledge of Windows Server 2003/2008 (R2)/2012 (R2).

Expert in Engineering software configuration and licensing.

Advanced knowledge of Data backup and recovery systems.

VPN configuration management.

Meticulous record keeping.

Skilled in vendor contract and licensing negotiations.

Remote access support of WAN, LAN and desktop systems.

WORK HISTORY

COBHAM- ADVANCED ELECTRONIC SOLUTIONS, San Jose, CA 2008 – 2017

Network Analyst

Built and Maintained rack mount Servers, Industrial Computing and Backup Systems.

Served as a liaison between Engineering and Software Venders.

Documented all server and network configurations, problems and unusual events in detail.

Installed engineering software and troubleshot functionality issues.

Defined the system architecture for 5 classified networks.

Diagnosed system hardware and software problems using root-cause analysis.

M/A-COM\TYCO ELECTRONICS, San Jose, CA 2007 – 2008

PC Support Analyst

Network separation of multiple business unit locations in preparation for integration into Cobham WAN environment.

Built and Maintained Windows 2003/2008 rack mount Servers, Windows XP/7 Industrial Computing and Backup Systems.

Served as a liaison between Engineering and Software Vendors.

Established Workstation, Industrial Computing and ATE configurations, resolved problems and unusual events.

Documented all Workstation, Industrial Computing and ATE configurations, problems and unusual events in detail.

Installed engineering software and troubleshot functionality issues.

Migration from Windows 2000 to Windows XP.

M/A-COM\TYCO INTERNATIONAL 2002 – 2007

Sr. PC Support Specialist

Network integration of existing Stellex LAN to M/A-com WAN environment.

Migration from Windows 98SE/2000 to Windows XP.

Collaborated with Cal-Lab to resolve obsolete power supply issue saving weeks of downtime and the ~$400,000.00 cost of a new manufacturing unit.

Built and maintained white box unclassified and classified Automated Test Engineering (ATE) industrial computers.

Served as a liaison between Engineering and Software Vendors.

Established Workstation, Industrial Computing and ATE configurations, resolved problems and unusual events.

Documented all Workstation, Industrial Computing and ATE configurations, problems and unusual events in detail.

Installed engineering software and troubleshot functionality issues.

Diagnosed system hardware and software problems using root-cause analysis.

STELLEX MICROWAVE SYSTEMS, San Jose, CA 1998 – 2002

PC Support Specialist

Physical move from Palo Alto to San Jose

Migration from Windows 98SE to Windows 2000

Built and maintained white box unclassified and classified Automated Test Engineering (ATE) industrial computers.

Documented all Workstation, Industrial Computing and ATE configurations, problems and unusual events in detail

Installed engineering software and troubleshot functionality issues.

Diagnosed system hardware and software problems using root-cause analysis.

TECHSOURCE/WATKINS JOHNSON, Palo Alto, CA 8/1997 – 12/1997

Technical Support

Built user systems and deployed to users.

Documented system build process.

Documented software installation process.

EDUCATION & AWARDS

Coursework towards an AA: Foothill–De Anza Community College, Los Altos Hills, CA

Recipient of numerous customer service awards for exceeding expectations and standards.

AFFILIATIONS

President, Board of Directors, Home Owners Association - Governing board responsible for financial and operational oversight of a 477 unit homeowners association with annual revenues of ~ $2 Million and reserves of ~ $7 Million.

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