Medical Assistant Administrative

Melodi Martin

512-***-**** ***********@*****.***

Skills & Knowledge

•Excellent people skills and thrives on helping to solve problems

•Superb communication skills, verbal and written

•Strong attention to detail and proficient at delegation and completion of tasks

•Superior coordination ability-filing, charting, documenting, organizing, along with handling other office requirementsCompiled information for visitors of area restaurants,menus, attractions; provided maps and additional information as needed

•Redirected questions to appropriate persons, departments

•Filed, distributed mail, received/delivered packages

•Answered phone(s), took messages, directed to voicemail(s) Sent faxes, distributed emails of upcoming events

•Prepared and set up venues for various activities, career fairs, socials, awards ceremony

•Excellent computer skills

•Motivated and accomplished office manager skills and administrative professional with over 3 years’ experience

•Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload;

•Resourceful team player/leader with can-do attitude.

•Energetic, dedicated Supervisor with strong interpersonal skills.

•Front office management to training new employees including supervisors on Company protocols.

•Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses.

Education

Brown Mackie College Southern Careers Institute

San Antonio, Texas Austin, Texas

Criminal Justice 2014 Certified Medical Assistant 2003

Work Experience

Clincal Pathology Laboratories July 2016- Present

Phlebotomist

NorthEast Methodist February 2015-June 2016

Medical Tech

Hawkins Personnel (Seasonal) November 2014- February 2015

Admin Asst / day laborer

G4S Secure Solutions January 2012 – November 2014

Site Supervisor

•Supervised 14 + officers / oversaw 4 locations throughout S.A. Area

•Provided Incident reports/daily logs

•Scheduling

•Interacted with Clients

•Customer/ Client Services, Investigations

•Secured/ patrolled multiple offices and buildings

•Addressed Officer concerns

•Assessed and assisted in Terrorist threats

•Managed exterior of Petrochemical plant

•Implemented numerous tracking systems to better secure sites, devised system to identify and assist with issues as they arose in various situations

•Enforced laws of client including monitoring traffic, thefts, escorting noncompliant employees off property

RAFB/VERITAS Healthcare, Humana- SATX December 2008-January 2012

Medical Assistant /Phlebotomist

•Greeted Active Duty, Retired, and dependents, assessed needs prior visiting with Dr.

•Informed Dr. of patient concerns/ history/ medications…etc.

•Assisted Dr. with procedures (stitch & skin tag removal, biopsies, Ob/Gyn., wound packing, other procedures PRN)

Cedra/ Worldwide Clinical Trials- SATX September 2005 – November 2008

Phlebotomist Mentor/ Front Office Manager

•Drew blood on multiple clients; ages infant to geriatric daily (200-400 people a day)

•Mentored new employees on proper specimen collection, as well as shipping

•Trained new employees/ supervisors on company protocols

•Followed FDA guidelines on each and every client considered for entry in the programs offered

•Resolved customer complaints and answered questions regarding policies and procedures.

•Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

•Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.

•Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

•Answered telephones, directed calls, and took messages.

•Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

•Acquired, distributed and stored supplies.

Certifications

•CPR/First Aid

•Level 2 Security

•"Building A Culture of Healthcare Excellence" 2011, (In Air Force Healthcare)

•Post-partum Doula

Extra Activities

~Actively involved with New Braunfels Police Department n the Citizens Police Academy

~San Antonio Stock Show & Rodeo Horse Show Committee

~Work with various Animal Rescue groups to adopt,rescue,foster animals in need

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