Customer Service Administrative Assistant

Objective

A social worker or program coordinator focused on servicing a community group such as disadvantaged youth and adults; including homeless, emancipated youth or special-needs populations.

Education

University of Houston Downtown, Houston, TX

Bachelor of Science in Psychology minor in Criminal Justice

Graduation Date: December 16, 2012

Employment History

10/2014 – 12/2016 (40 hours per week)

Texas Department of Criminal Justice, Houston, TX

Parole Officer I

Duties – The Parole Division supervises offenders released from prison who are serving out their sentences in Texas communities. I attempt to promote public safety and positive offender change through effective supervision, programs, and services. As a Parole Officer, I conduct monthly office, home and jail visits as required for clients on a case-by-case scenario.

Reason for leaving – The position placed me in a predicament with my safety being compromised several times.

11/2012 - 4/2014 (40 hours per week)

Frontier Airlines, Denver, CO

Customer Service Representative

Duties – I created, modified and deleted reservations. As an agent I was the front-line of the company and insured the passengers received a great travel experience with the airline. My mission was to keep the customers happy and loyal.

Reason for leaving – I relocated back home to Houston from Denver.

5/2012 – 7/2012 (35 hours per week)

Communities In Schools, Houston, TX

Clerical/Field Intern

Duties – I performed numerous tasks related to crisis-intervention. The duties included sorting clothing and hygiene products for less fortunate, creating packages for presentations, maintaining invoices of supplies, and documenting students receiving assistance. I reviewed the needs of at-risk students, conducted home visits with a caseworker, connected the student and family with social service agencies, and oversaw workshops. Also, I taught the students the daily lessons, oversaw activities and chaperone at the weekly field trips.

Reason for leaving - The position was a summer internship.

1/2010 – 6/2010 (20 hours per week)

S.E.A.R.C.H.’s House of Tiny Treasures, Houston, TX

Administrative Assistant

Duties – My duties included but were not limited to: checking weekly invoices for food supply and craft inventory, creating school newsletters, establishing pay-roll, handling petty cash, organizing and participating in school events/field-trips.

Reason for leaving – The position was temporary through the federal work-study program.

Salary Requirement

My current salary requirement is $18-23 hourly or $35,000-45,000 annually.

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