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Customer Service Representative

Location:
Toronto, ON, Canada
Salary:
20 -00 per hr
Posted:
March 30, 2017

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Resume:

Overview:

Over ** years experience in the field of Logistics and Inventory Management, including:

Land, Ocean & Air traffic management.

Skilled supervisor able to motivate colleagues while meeting organizational goals.

Formal Education in Business Administration.

Certified Lift Truck Operator.

Skilled Microsoft Office user including Word and Excel

Problem solver with excellent time management and communication skills.

Work Experience:

Logistics Coordinator, CFN Precision, Vaughan, ON

Sep2012 - Present

Work closely with the leadership of the organization to expedite incoming material and ensure on-time delivery.

Freight Inventory Controller, FirstVision Audio Visual, Toronto, ON

Apr 2005 – Aug 2011

Expedited incoming shipments, coordinated delivery to project site,responded to customer inquiries, and managed all inbound and outbound documentation.

3 Direct reports: Material Handler, Delivery Driver, and Warehouseman.

Customer Service Coordinator, DHL Canada, Toronto, ON

Sep 2003 – Mar 2005

Tracking “escalated” shipments within system and providing daily status reports to customers and sales manager.

Supervised loading and unloading of inbound and outbound shipments.

Arranged monthly review meetings with customers.

Customer Service Representative, Municipal Property Assessment Corp, Toronto, ON

Jan 2001 – Aug 2003

Imports Administrator, DHL Zimbabwe, Harare

1997 - 2000

Investigated discrepancies on short-shipments.

Verified airway bills confirmed with shipping manifest and provided Customs documentation to brokerage.

Import/Export Supervisor, Manica Freight Logistics, Zimbabwe

1987- 1997

Prepared imports documentation and traced shipments in transit.

Negotiating freight rates and terms, arranging transit insurance, and monitoringcarrier performance.

6 Direct reports: Import and Export Clerks.

Education and Training:

Business Administration Diploma, London Chamber of Commerce (1998)

Marketing Management Diploma, London Chamber of Commerce (1993)

Volunteer Work & Hobbies:

Soccer Coach

2001 – 2011

Soccer coach with various clubs including: One Way Inn, Pickering Soccer Club, Shooting Stars Soccer Academy, Ashleigh Foundation, and Scarborough Blizzards Soccer Club

Hobbies include Soccer, Basketball, and Fishing

Excellent references available upon request.



Contact this candidate