Technical Consultant ll

Hewlett-Packard

March 2013 – Present (3 year 10 months) Alpharetta Ga

Job Description

HP LeftHand Networks P4xxx Storage Units Support

Provide the highest level of remote service delivery and support by assisting HP engineers and customers in the resolution of complex storage issues

- Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and field support staff.

- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.

- Should display end to end ownership of the customer issue while collaborating with cross functional team of other technical specialty

- Manage effectively all cases elevated to storage Level 3 or engineering support.

- Lead (or participate in) formal technical problem escalation teams

- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

- Provide formal training, feedback and guidance to frontline and field teams as required.

- Interact with colleagues from different countries and background (own team, members of Solution Center (SC) and Product Divisions).

- Technical writing skills to publish Issue resolution documents

- After-hours remote support rosters, including working on weekend as and when required.

Network Infrastructure Engineer

Delta Apparel

June 2012 – February 2013 (9 months)

Windows 2008 administration AD

NetApp installation

Infrastructure Upgrades (Cat5e,Cat6, MM-fiber)

VMware VDI management/administration/installation

Installation and configuration of Enterprise Network Monitoring Tool (SolarWinds)

Cisco Switch (2960 PoE) implementation/management in remote Distribution Centers

Installation and configuration of Wireless Controllers (2500) and Cisco AP's 1311

Domain migration using Quest

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Server Engineer

Catapult Technology

January 2009 – February 2012 (3 years 2 months)

Management of Regional Data Center

Server Services Engineer in National Enterprise Environment for GSA

Support and documentation of National Data Centers (14), with 2000+ servers and 17,000 users.

Managed server hardware, software, server builds, decommissions, Specra Logic tape library, NetApp storage appliance. Offsite tape dispatch with Iron Mountain. Data center migrations.

Service Monitoring Team: Monitors daily network, hardware and applications via Solar Winds/Dell OME. On call support. Physical and Virtual server builds.

VMWare Team: Monitors daily network, storage, load balancing, VM management in vCenter.

Windows 2008 R2, 2008, 2003 R2, 2003, VMWare ESXi servers.

File and Print Management Team: Network shares/moves, account creation/deletion, file restoration, print server maintenance and migrations (from 2003 to 2008), Home directory creation/archive/deletion

Network Engineer

Unisys

December 1998 – January 2009 (10 years 2 months) Atlanta, Ga

My duties include deploying and configuring Windows 2003 servers in field sites throughout the Southeast Region, along with enterprise applications. Also upgrading Cisco switches to (Cisco 6500's, 4500's, and 3550) plus configuration throughout the southeast. System administration and management on Microsoft Networks.

Working with vendors (Honeywell, Johnsons Controls) on building automation systems implementation, for the remote management of building heating/cooling and lighting.

Independent Coursework

BSCN – Building Scalable Cisco Networks

BCMSN – Building Cisco Multilayered Switched Networks

ICND – Inter-Connecting Network Device

VMWare 5.5

Jackson State University

Management Information Systems

1984-1989

Contact information: aczkj5@r.postjobfree.com

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