Customer Service Technical Support

ALEJANDRAFT ARRIOLA

**** *** ******* **. ** Paso, TX, 79938, 915-***-****, ******@*****.***

OBJECTIVE

To be able to be in an environment that will allow me to grow within the company and have the skills and knowledge to be able to perform a complex task and have an excellent end result. To be around a fun and energetic environment that challenges my skills everyday. To have pride in the job performance I will be performing each and everyday.

EXPERIENCE

GC Services***2013-PRESENT

Job Title: Sales & Customer Service & Advance Billing

Summary

Answering billing questions and setting up new service accounts; along with ensuring the continuation of locking in current customers by renewing their existing contracts to build the companies revenue.

Job Duties and Responsibilities

Establishing new electric account with competitive rate plans and assisting customers with their existing bill accounts and handling complex bill summary breakdowns with customer friendly explanations.

Alorica***2009-2010

Job Title: Sales & Customer Service

Summary

Answering inbound customer calls in regards to new products and existing services available for. upgrade within the existing service plan.

Job Duties and Responsibilities

Sale of AT&T products and services to new and existing customers to ensure continuous high revenue intake and built strong customer relationships.

Echostar/Dishnetwork***2006-2008

Job Title : Inbound Customer Service/Technical Service Representative

Summary

Answers inbound technical and customer service calls relating to entertainment services and products,

hardware systems/accessories, and customer service inquiries regarding technical support, billing, and

general information requests.

Job Duties and Responsibilities

-Provide quality technical support service through one-call resolution to establish a long-term customer relation.

-Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations.

-Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support.

-Assist customers with their billing and payments needs. Sell multiple entertainment products and services as well as hardware systems and accessories.

-Accepting payments via credit card.

*Rio Vista Rehabilitation Center***2004-2006/College Training

Job Title: Dietetic Technician

Summary

Provides services in assigned areas of food service management, teaches principles of food and nutrition

and provides dietary consultation, under direction of Registered Dietitian.

Job Duties and Responsibilities

Planed menus based on established guidelines. Standardizes recipes and tests new products for use in

facility. Supervised food production and service.. Obtained and evaluated dietary histories of individuals to

plan nutritional programs. Guided individuals and families in food selection, preparation, and menu

planning, based upon nutritional needs. Assisted in referrals for continuity of patient care. Selected

schedule, and conducted orientation and in-service education programs.

EDUCATION

New Mexico State University

Major : Registered Dietician

El Paso Community College

Major : PTA-Physical Therapy Assistant

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