Customer Service Manager
Resume:
RICHARD F. TRUPIANO
FERNDALE, MI 48220
***********@*****.***
PURCHASING / PROCUREMENT
Results driven, detail-oriented Purchasing / Procurement leader. Manager of challenging situations and turning them into a successful result. I look at the larger picture of the organization, finding pathways to better productivity while lowering overall unit costs.
AREAS OF EXPERTISE
Inventory Management
Tough / fair Negotiator
Process Improvement
Contract Management
Leadership Building
Shipping & Distribution
Product Management
RF(x) RFP/ RFQ/ RFI
Relationship Building
Vendor Management
Financial Controls
Resource Allocation
PROFESSIONAL EXPERIENCE
UNIVERSITY OF MICHIGAN PURCHASING SUPERVISOR ANN ARBOR, MI 11 / 2015 – 11 / 2016
Supervised the daily activities of a four person purchasing team that handled over 10,000 request for proposals
Provided purchasing support to University’s M-Dining, Unions, Housing and Facilities Management departments
Responsible for overseeing the spends & budgets of over $90 million dollars in Student Life Budget and Finance
Responsible for appropriate communications with preferred vendors, buyers and University of Michigan Directors
AT WORLD PROPERTIES REAL ESTATE BROKER CHICAGO, IL 07 / 2013 – 12 / 2015
Assisted sellers in how to best promote their properties to attract buyers, while creating multiple offer situations
Mediate the dealing between sellers and buyers ensuring good conduct and the honest exchange of information
COMBINED INSURANCE / ACE LIMITED PURCHASING MANAGER CHICAGO, IL 05 / 1999 – 08 / 2012
Drove quality cost controls, process improvement and change management while remaining under budget & plan
Accepted Purchasing Manager role 2008 responsible for a $ 6.5 million dollar spend 7,500 sku’s & 2,500 JIT items
Managed a team of four production type-setters who were responsible for creating all sales organizations materials
Facilitation of the comprehensive sourcing of the preferred vendor’s print contracts, with detailed analysis of spends
Reporting developing & presenting vendor spending and developing improvements on strategic vendor partnerships
AU BON PAIN / PANARA BREAD RESTAURANT / GENERAL MANAGER CHICAGO, IL 12 / 1996 – 05 / 1999
Managed the profit & loss, budgets, planning, goals, hiring and motivating 15 ABP customer service team members
Responsible for supervising, training and scheduling team, while making sure clients get exceptional customer service
ARMY / NATIONAL GUARD SENIOR RADAR / TRAINING NCO MONTEREY, CA 08 / 1982 – 08 / 1993
Graduated in top five of Primary Leadership Development Course and Air Assault Training Course at Fort Hood, TX
Assisting senior radar technicians in tactical operations, while accountable of equipment valued at $16 million dollars
EDUCATION & CERTIFICATION
SAN JOSE STATE UNIVERSITY BACHELORS DEGREE SAN JOSE, CA
MONTEREY PENINSULA COLLEGE ASSOCIATES DEGREE MONTEREY, CA
DEPAUL UNIVERSITY CERTIFIED PURCHASING SUPPLY MANAGEMENT CHICAGO, IL
CHICAGO ASSOCIATION OF REALTORS CERTIFIED NEGOTIATION EXPERT CHICAGO, IL
SOFTWARE SKILLS
PEOPLESOFT, BUY-SITE, E-BUILDER, MICROSOFT OUTLOOK, MICROSOFT OFFICE
M-BUSINESS OBJECTS, M-CONCUR, LOTUS-NOTES, KRAMER-SMILKO, LOTUS-NOTES
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