Service Active Directory

Mansoor Nooruddin

**** **** **** **; #****; Grapevine, TX 76051

Email Address: aczk97@r.postjobfree.com; Cell Phone: 817-***-****

https://www.linkedin.com/in/mansoorn

“Experienced IT Professional Capable Of Providing Both Technical and Thought Leadership”

With over 20 years of diverse experience in Information Technology, I have the versatility and experience as an accomplished leader to drive new initiatives across varying technical landscapes. Currently, I am responsible for providing project management, system architecture, and integration services. I have been a key technical resource in several projects involving the design, development, testing, and/or production support of technical architectures (build, run, operations and security) that include key software components of web application servers, middleware. I have a solid background in UNIX/Linux, Windows and Mac OS X systems in addition to experience with backup and recovery methodologies, storage provisioning; replication and disaster recovery. I maintain strong communication skills for both technical and non-technical groups, as well as a keen ability to work under pressure.

QUALIFICATION HIGHLIGHTS

Deep understanding and hands-on experience with Service-Now; BMC Remedy and Apple’s Espresso

IT Service Management (ITSM) based on ITIL best practices.

ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ITIL V2 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management; Incident, Problem, Change, Release, Configuration Management and Service Desk

Organizational Maturity and Transformation

Business Based Macro Level Capacity Planning

Business Impact Assessment and Business Resumption/Disaster Recovery

Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services

Technical leadership through evaluation of business strategies and deployment plans, delivery and developing the appropriate delivery guides and training where needed.

SKILLS

Operating Systems/Platform Proficiencies in:

Miscellaneous Technologies:

SAS; iSCSI; working knowledge and interoperability of SAN and NAS technologies, NetApp V-Series. Use of testing software such as WinSmash; Linux Smash; dt; ADT. Worked extensively with automated testing package Dorothy and Host Management Software SANtricity; Backup and Recovery. Chef automation package.

Web Servers:

Apache, Microsoft IIS

EXPERIENCE AND WORK HISTORY

T-Mobile (As Wipro Technologies Employee)

Linux Systems Architect September 2016 – November 2016

Technologies: Hortonworks Hadoop/BigData; Active Directory; Chef; Microsoft Active Directory VAS/UPM

Operating System: Windows 2008 R2: CentOS and Red Hat Linux v. 6;

Working on implementing access control, AAA (Authenticate, Authorize and Audit) security; high availability of Hadoop cluster which ran on Red Hat and CentOS Linux. Integrated the Hadoop cluster with Active Directory and Kerberos. This implementation requires deep understanding of Linux

Levi Strauss & Co. (as Wipro Technologies Employee) March 2015 – August 2016

Systems Architect/On Site Team Lead Westlake, Texas

Technologies: CommVault; EMC VNX; NetApp vFilers; Microsoft Active Directory; EMC Data Domain; Chef

Operating Systems: Linux (SuSe and Red Hat); UNIX (HP UNIX and IBM AIX), Microsoft Windows

Work involved backing up of business data from Linux/Unix and Windows server; some Apple Mac servers; SAN storage maintenance and allocation. Administration of EMC Data Domain appliances.

In depth knowledge of the operating systems (Linux/UNIX; Windows and Apple Mac) to perform related tasks is absolute requirement. NetApp and Data Domain appliances run on vendor modified versions of propriety Linux.

Catholic Health Initiatives (as Wipro Technologies Employee) February 2013 – March 2015

Systems Architect Englewood, Colorado

Technologies: EMC NetWorker; Symantec NetBackup CommVault; EMC VNX; NetApp vFilers; Microsoft Active Directory; EMC Data Domain; Chef Automation

Operating Systems: Linux (SuSe and Red Hat); UNIX (HP UNIX and IBM AIX), Microsoft Windows

Work involved administration and engineering of Linux/Unix server and some Apple Mac servers; SAN storage maintenance and allocation. Administration of EMC Data Domain appliances.

In depth knowledge of the operating systems (Linux/UNIX; Windows and Apple Mac) to perform related tasks is absolute requirement. NetApp and Data Domain appliances run on vendor modified version of propriety Linux. Merger and architecting of newly acquired companies into CHI corporate umbrella.

NetApp (via TelentBurst) April 2012 – February 2013

Product Certification Test Engineer Wichita, KS

Support of NetApp self-certification efforts. Work with NetApp vfiler3660. Work includes problem reproduction and log verification from the self-certification partners, testing the interoperability of the NetApp NAS products with selected partners and vendors on Microsoft Windows; Mac OS X; RHEL (Red Hat Enterprise Linux); CentOS and SuSe Linux. Work involves heavy administration and troubleshooting a client/server environment consisting of multiple operating systems, several servers and clients.

Emulate data center network/LAN/client-server environment scenarios comprising of multiple operating systems, network routers, switches, fiber channel switches to create likely problems and issues and resolve them to certify NetApp’s products and to fulfill customer specific requests.

Perform test process gap analysis and drive continuous test improvement.

Monitor test yields.

Evaluate and optimize test coverage.

Provide feedback to other design engineers.

Reduce test cycle time by eliminating redundant testing and implementing efficient testing (test scripts optimization).

Monitor test equipment utilization and ensure that we have the test capacity to meet our customer forecasted demand.

Review new software releases and develop solid and robust test process scripts.

Automation using Chef

CCH, Wolters Kluwer (via Spherion) March 2011 – December 2011

Software Deployment & Production Wichita, KS

Testing and production deployment of tax and accounting software on SaaS on Windows platform using Marimba. Software involved in testing was FX NextGen on Windows platform using Windows 2003/2008, SQL Server and IIS 6 and 7. Work heavily consisted of support, administration and troubleshooting for customer tax portal on the Internet running on Red Hat Linux backend with Windows 2003 and Windows 2008 servers. Other tool used was Remedy for CMDB.

Independent Contractor February 2010 – March 2011

Desktop & Infrastructure Consultant Wichita, KS

Provided base level IT support to non-technical personnel within the business.

Installed software, modified and repaired hardware and resolved technical

issues.

Identified and solved technical issues with a variety of diagnostic tools.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Resolved problems with malfunctioning products.

Implemented pixel-perfect designs that exceeded user expectations.

Identified and corrected performance issues.

Trained users in the proper use of hardware or software.

Presented analysis findings both verbally and in written reports.

Prepared detailed technical design specifications for programs.

SPX Corporation July 2007 – January 2010

UNIX Systems Administration Warren, MI

Administration of a mixed client/server environment with operating systems; Windows 7/XP/Vista, as clients.

Server environment included SuSe Linux, Red Hat Enterprise Linux versions 5.3 and 5.7., Windows 2003 & 2008 Servers; VMware ESX 4.x; vSphere 5.x; Active Directory environment, IBM AIX, IBM's zOS running as a virtual operating system on top of SCO UNIX including services, performance monitoring, tweaked and wrote BASH scripts.

Oversaw implementation of application developments.

Identified and corrected performance issues.

Oversaw the daily performance of computer systems.

Entered commands and observed system function to verify correct operations and detect errors.

Referred major hardware and software problems and defective products to vendors or technicians for service.

Apple Computer, Inc. January 2000 – June 2006

Systems Administrator Cupertino, California

Worked as a systems administrator on IBM’s AIX UNIX, SAN included EMC along with Network Appliances (presently, NetApp) system. Responsible for ensuring all software and hardware components are operating efficiently. One of the responsibilities was to ensure end-user support over the phone, email and Apple proprietary ticketing software called Espresso. Coordinating communications between second level analysts (that included SAP analysts, database analysts, network engineers and/or outside vendors) and end-users at the time of maintenance. At the Primary Data Center/Network Operations Center. Several departments within Apple Computer were clients of the Data Center (Department designated as IS&T and SCV Operations, Internet Services and Technology and Santa Clara Valley Operations.)

Analysis of software/hardware requirements to determine feasibility and evaluation of interfaces between hardware and software components. Work involved extensive use of HP Open View (IT/O and Network Node Manager), Computer Associates’ AutoSys scheduling software. Backing up and restoring data through ADSM, (IBM Tivoli) and Net Backup. Work also involved defining, scheduling and releasing batch jobs on SAP. Also, built new servers on different platforms per specifications to be used as web servers, database servers, etc.; maintaining CMDB, following the ITSM while operations governed by ITIL v. 1/v. 2 guidelines using Apple proprietary ticketing/CMDB/ITSM software called Espresso.

RadVault, Inc.* January 2001 – May 2001

Storage & System Administration Hayward, California

Worked as an IT specialist for an MRI scanning and storage facility. Built, configured and monitored and troubleshot Sun Solaris 7 servers; workstations and servers for the main data center and for the remote sites at doctor’s offices and MRI/X-Ray facilities.

Work also included systems administration and end-user support and troubleshooting; transferring existing computers from Windows NT 4 to Windows 2000 for a business hosting digital images of patient x-ray films and MRI images.

PriceWaterhouseCoopers ** (via Adecco Technical) May 2000 – Jan 2001

Systems Administration San Francisco, CA

Provided systems administration and internal support for business-to-business web sites an IT specialist/consultant. Applications used are Windows NT 4.0 server, Microsoft Internet Information Server, SQL server, Microsoft Visual Studio and an assortment for third party applications to monitor and maintain the B2B e-commerce web site. Also, acted as a liaison between Intel Internet Hosting and PWC’s Business-to-Business e-commerce project.

MCI WorldCom, January 1999 – December 1999

System Administration Wichita, Kansas

Worked as an IT specialist and systems administrator for a LAN consisting of well over 500 desktop computers running Windows NT workstations, several rack-mounted Compaq ProLiant computers running Windows NT server; desktop and laptop computers running Windows 95/98, a DEC Alpha 8400 database server running Solaris and supporting Oracle database, and DEC Alpha 800 running VMS operating systems.

USF Dugan, Inc., February 1998 – January 1999

System Administration Wichita, Kansas

Worked as a systems administrator on IBM AIX v4.3 on RS/6000 servers, administration of WAN running IBM AS/400, IBM RS/6000 machines running AIX operating systems networked with the AS/400 and LAN comprised of Microsoft Windows NT client/server architecture, Microsoft Exchange Server.

Sedgwick County Information Services October 1995 – February 1998

Computer Operator/Client Support Programmer/IBM Mainframe Operations Wichita, KS

Provided support as an operator on IBM mainframe system 370; my duties included troubleshooting and administration, reinstallation and reconfiguration of hardware; remote troubleshooting for clients and end-users of mainframe, AS/400 and Windows LAN; performing backups on these platforms; release of batch programs and ensuring their successful execution; and publishing restricted documents. Also, networked into the system were two AS/400 computers, multiple IBM RS/6000 running AIX, Novell NetWare LAN, and Microsoft Windows NT were later integrated into the network.

EDUCATION

Bachelors in Mathematics, Political Science and Sociology

Wichita State University Wichita, Kansas

CERTIFICATIONS

Microsoft Certified Professional in Networking Essentials, Windows95 and Windows NT Server 4.0.

IBM AS/400 operations.

Apple Macintosh OS X (UNIX based) server and networking.

VMWare and CCNA: in progress. Passed LX0-101 Test

EMC NetWorker and EMC Data Domain

RHCSA and RHCE in progress

US Citizen

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