EDUCATION

Kaplan College, Indianapolis, IN January 2011

Medical Assistant Diploma

American Heart Association

CPR and AED Certified

GE Centricity Practice Solution Certified March 2013

RELEVANT EXPERIENCE

Lowe's Call Center

Indianapolis, IN April 2015 - March 2017

Customer Care Agent

Customer service to customers, store associates. Locate problems with delivery of

Merchandise from Lowe's stores and Vendors.

Tender Care, Indianapolis, IN May 2014-April 2015

Home Healthcare Aide

Assist patient with activities of daily living according to health aide assignments such as physical transfer, range of motion exercises, and maintaining records of personal health care activities.

Maintain patient care areas adequate for the provision of care in a clean, safe environment.

Kim’s House Cleaning, Indianapolis, IN

Housekeeper January 2004-Present

Design individualized organization plan specific to clients’ needs.

Perform all tasks pertaining to home upkeep including consolidation of goods, deep cleaning of carpets, and attention to detail.

Display strong interpersonal skills through attentive, friendly, and polite interaction with clients.

Corvasc MDs, Indianapolis, IN December 2010- January 2011

Medical Assistant Externship

Strengthened practical performance of assisting patients by working closely with nurses and physicians.

Assisted higher-level personnel with carrying out procedures, preparing exam rooms, as well as clerical duties.

Created and maintained accurate patient records, recorded vital signs, and assisted with patient care.

Talecris Plasma Resources, Indianapolis, IN May 2011- December 2012

Phlebotomist

Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Utilized infection-control regulations and safety procedures in carrying out phlebotomy functions and plasma delivery to labs for processing.

Minimized patient discomfort during procedures while efficiently collecting blood specimens.

Sojourners Title Agency, Indianapolis, IN March 2009-March 2010

Office Assistant

Executed regular compilation of data related to real estate closing processes.

Fulfilled administrative obligations while also exchanging information and documents with various title companies from clients’ previous real estate accounts.

Investor Title Corporation, Indianapolis, IN March 2007-March 2009

Receptionist

Served visitors by greeting, directing, keeping document records, and maintaining telecommunications system.

Methodist Medical Group, Indianapolis, IN March 2004-March 2007

Utilization Management Representative

Managed the scheduling and referral assignment of multiple doctors’ offices within medical group.

Supported documentation to monitor outcomes related to care coordination in a precise and timely manner.

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