Sales Customer Service

OBJECTIVE

Driven and accomplished sales professional with over twenty-four years of proven success in sales, operations management, team building and training in a variety of competitive environments. Seeking a position that will benefit from my in-depth knowledge of the sales process, ability to lead by example and eagerness to cultivate personal relationships with customers to develop new and repeat business, while maximizing revenues

PROFESSIONAL EXPERIENCE

Diamonds & Gems Direct, Inc.

Riverside, CA

November 2004 – Present

Founder & Chief Executive Officer

Founder and proprietor of a high-end, wholesale and boutique retail business

Oversee all operational matters for a staff of over twelve employees, including inventory, special orders, vendor and customer relations, scheduling, merchandising and marketing

Recruit and train an effective sales staff of over twelve employees, set periodic sales goals and implemented strategies for achieving increased revenues by building relationships with new, and existing customers in a diverse community

Whitehall Jewelers, Inc.

Multiple Locations

March 1999 – October 2004

Store Manager – Brea, CA

Store Manager – Thousand Oaks, CA

Oversaw operations, sales, staffing and training at two high-volume, multi-million dollar retail locations

Led the initial build-out of both locations, and developed strategies for entering the competitive markets of the Thousand Oaks and Brea malls

Effectively managed all aspects of customer service, special orders, special events & promotions, inventory, scheduling, merchandising & display

Consistently earned recognition for having achieved success as the #1 store in return on assets in a competitive district

Served as a District Manager Trainee, supervising five additional stores in addition to duties as Store Manager

Countrywide Home Loans

Pasadena, CA

July 1998 – March 1999

Mortgage Loan Officer

Built a solid pipeline of customers by effectively executing a sales strategy that involved establishing contact with sales leads, gathering required information, qualifying applicants and identifying the mortgage plan that best suited the applicants’ needs

Followed up with loan-application processors, scheduled and oversaw closings, and maintained contact with all applicable parties to ensure both the utmost customer satisfaction, as well as the closure of the sale

Zales Jewelers

Laguna Hills, CA

January 1994 – July 1998

Store Manager

Oversaw all aspects of operations, sales, customer service, staffing and training at the company’s highest volume retail location in the competitive Southern California Region

Led the remodeling and branding of the location and achieved outstanding growth in revenues, earning recognition for attaining the largest increase in sales of any location in the region for two of the four years of tenure as Store Manager

LANGUAGES

Farsi (Persian) – Native fluency

Spanish – Conversational

Italian - Conversational

Contact this candidate