BENOIT LALONDE

Ottawa, ON K*S *P*

613-***-**** - aczk6l@r.postjobfree.com

PROFILE: Reliable, resourceful and motivated IT & Network Security Professional with excellent interpersonal skills interested in taking on new challenges within a team environment as IT analyst.

SUMMARY OF QUALIFICATIONS

IT Analyst: Communicate electronically and in person with computer system and network users experiencing difficulties to determine and document IT issues.

Engineering: Injection Mold Tooling Procurement, Project Management, Polymer based Mechanical Designer, Project Feasibility, Customer Relations, Training and Supervision of Personnel, Mold Making, Manufacturing and Automation.

WORK HISTORY

MODIS: NOV 2016 – PRESENT

Provide bilingual telephone and email support in French and English for all applications, proprietary programs and computer equipment used by the Government agency. Troubleshoot and diagnose software and hardware problems and arranging for repairs as appropriate. Support Microsoft applications/operating systems such as Outlook, Word, Excel, Windows XP, Windows 7, Windows 8, Windows 10 etc. Ensure the Help Desk is monitored at all times during hours of operation. Respond to requests in a courteous, professional, and appropriate manner. Document requests using a ticketing system. Assess and resolve all support requests based on urgency, type of issue and available resources. Apply problem-solving techniques to resolve Help Desk issues prior to escalating.

NOVA NETWORKS: AUG 2016 – OCT 2016

Communicated via case email and call ins with clients experiencing difficulties and documented IT issues through various ticketing systems. Consulted knowledge bases, technical manuals and internet to research and implemented solutions. Provided advice and training to users in response to identified issues. Collected, organized and maintained problems and solutions log for use by other technical support analysts. Provided business systems, network and Internet support to users in response to identified difficulties.

TECHNICAL SALES COORDINATOR: Xylem Inc – Nov 2012 to Oct 2014

Responsible for coordinating/managing technical projects while focusing on client’s needs. Equipment sizing and selection through tender document specifications. Administrating the shop drawing approval process. Carrying the orders from quotation to processing to ensure deliverables from suppliers.

TOOLING MANAGER & PROCUREMENT: LD Tool & Die – Aug 2011 to Aug 2012

Responsible for tooling procurement (local and overseas), communications and tooling design approval, troubleshoot, improve design standards, manage toolmaker’s workload while maintaining high quality standards.

PROJECT MANAGER/MECHANICAL DESIGN: Komtech Inc – JUN 2000 to AUG 2011

Being the focal point for a number of custom projects, have been responsible for the planning, execution, timing, resource planning and risk as well as cost management. Working closely with the General

Manager, provided support as projects are conceived, proposed, quoted, prototyped, delivered and supported. This position has given me exposure to medical, high tech, automotive and aerospace manufacturing processes and their requirements. Also served as chief mechanical designer, which encompassed a wide variety of design applications for the high-tech, medical, aerospace and automotive industries. In this position have acquired a strong and proven skill set in project management with a solid technical background and a customer satisfaction mantra. Provided IT support on a part time basis to staff.

Primary Responsibilities:

• Performed mold and die work, Computer Assisted Design (CAD) and Computer Assisted Machining (CAM)

• Ensure overall project feasibility as well as deployment and project requirements have been defined up front and signed off by customer/project stakeholders

• Consult with the customer to ensure a clear understanding of their requirements in order to identify and mitigate project risk as well as expectations

• Assist the GM and VP of Sales in writing proposals as well as creating statements of work and functional specifications and limitations, budgets for project, time and cost estimation

• Create and manage project timelines to ensure on time/on budget delivery

• Establish, document and track project success factors including schedules and documentation

• Helped to improve the manufacturing processes; which includes automation, test and measurement, software and hardware systems for quality control

• Negotiate costs and delivery lead time with suppliers

• Oversee project finances including milestones, insure invoicing and authorize collection

• Lead kickoff meetings, establish strategies and requirements with the production team and QA department as well as establish accurate well-communicated work procedures

• Evaluate and redesign custom components with customer driven parameters with cost effective solutions

• Review and generate engineering changes, brief the customer on the feasibility and cost of their engineering change request/notice

• Mechanical Designer

IT LAN SUPPORT/LAB ADMINISTRATOR: University of Ottawa – Mar 1998 to Aug 1999

Provided Student Lab support: install drivers, proprietary software and troubleshoot. Supported staff with PC and MAC related problems and queries. OS (Win3.11, 95, 98, NT4) and software installation, debug, patch work and configure Verify & troubleshoot network connections (clients, domain names, protocols TCP/IP and Client32 for Novell). Hardware installation and configuration (all types). Write user-friendly login procedures for users

TECHNICAL SUPPORT: Human Resources Development Canada – Jan 1998 to Mar 1998

Supported staff with PC related problems and queries

Network connectivity of Windows 95/98/NT4

CANADIAN ARMED FORCES: Feb 1990 – Feb 1993

EDUCATION AND CERTIFICATES

CompTIA A+ Certification

Network Security Professional: Graduated at Willis College with Associate’s Degree 2015 – 2016

IT & LAN Support: Graduated with honors from La Cité Collégiale 1997 – 1998

Mechanical Engineering Technician: Graduated with honors from La Cité Collégiale 1993 – 1995

Canadian Federal Government security clearance Secret Level 2

WHMIS Certified.

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