Technical Architect - Infrastructure

Tim Galvin

Clarendon Hills, IL ***** ● 312-***-**** ● aczk4d@r.postjobfree.com

LinkedIn: www.linkedin.com/in/Tim-Galvin/

Senior Technology Architect

Strategic Planning ● Business-to-Technology Alignment ● IT Operational Support ● Infrastructure Planning

New/Emerging Technologies ● SDLC ● Cloud Computing

Accomplished technology executive, offering more than 20 years of demonstrated management experience across a broad array of technical disciplines including IT operations, development, service assurance, telecom, and application software sectors. Specialties include infrastructure planning, operations management, support, budgeting and solutions delivery. Experienced deploying solutions leveraging virtualization technologies and cloud platforms using background in enterprise architecture, infrastructure delivery, service management and software development. Ability to provide hands-on technical troubleshooting of operational issues, performance bottleneck issues, applications and networks regularly. Plans proactively, thinks strategically and utilizes industry know-how. Consults business leadership teams during planning and budgeting as Technology SME, prepares recommendations, cost and schedule estimates used for business case development. Communicates openly, builds alignments and empowers others to ensure delivery of solutions. Exceptional technical and business acumen with proven expertise in IT strategy, financial planning, operational planning, metrics management, and organizational alignment. Well-versed in building and leading multi-site, remote cross-functional teams to ensure alignment and execution of new and emerging product lines.

CORE COMPETENCIES

● Infrastructure Planning & Design ● Infrastructure Delivery ● End-User Migration Planning & Implementation ● ITIL Delivery ● Technology SME ● Network Architecture & Security ● IT Access Management ● IT Fault Tolerance & Disaster Recovery ● B2B VPN Offshore & External Business Partners ● IT Project Management ● IT Technology Architecture Board Member ● IT Change Management ● IT Access Management ● Cross Functional Team Building ● Manage Remote Teams

ACHIEVEMENT HIGHLIGHTS

●Successfully designed, planned, budgeted and implemented $1.5M of IT infrastructure to AT&T’s internal private cloud services for the management of all Mobility Solutions Services business platforms used for opportunity management, pre-sales and marketing, professional services delivery and service management of MSS products.

●Responsible for all IT Operational Support of the MSS Cloud Infrastructure which consisted of 50 Linux and Windows virtual servers deployed as VMDK files onto VMware Clusters connected to a SAN that provided Tier 1 storage services on Hitachi HDS VSP solution.

●Successfully designed, planned, and led implementation of the e-bonding system eliminating swivel-chair approach.

●Annually assessed and adjusted three-year plans to migrate MSS stand-alone applications to IT Target Architectures which included: ROME, GPS, HPPM, AOTS, and Telegence.

●Minimized double ticketing and managed the migration from Issue-Trak Service Desk applications to ChangePoint.

PROFESSIONAL EXPERIENCE

AT&T BUSINESS SOLUTIONS, Chicago, IL 2011 2016

Principal Technical Consultant

●Played an instrumental role in overseeing enterprise infrastructure required for supporting the AT&T Mobile Device Management line of business. Collaborated with staff teams and internal IT Organizations effectively creating solution architectures to enable the business with automated solutions immediately, and provide annual 3-year technology plans for future mode of operations.

●Managed the implementation of $1.5M of IT Infrastructure from AT&T Cloud Services which was comprised of 50 Linux and Windows servers that hosted our SharePoint 2013 platform and other applications.

●Collaborated with application team to configure the Microsoft IIS Servers, SQL Servers, SharePoint 2013 Servers, MS SSRS Reporting and Analytics Servers as part of the delivery of the SharePoint 2013 Platform.

●Collaborated with application team to configure the Linux servers a project management platform using Redmine.

●Directly responsible for troubleshooting and resolving MSS networks, servers and applications, engaging other Operational teams if additional support is required.

●Responsible for OS and server patching and upgrade planning and scheduling.

●Developed policies, procedures and security levels for end-users to access MSS applications and servers.

●Served as senior advisor to business leadership as subject matter expert on approved AT&T Technology standards for systems and tools used for business operations, integral to the development of the annual technology roadmap.

●Successfully managed 12 separate external development efforts ($800K) to integrate ChangePoint Professional Services platform with AT&T systems. Enhanced product delivery workflow and lifecycle services including implementation of e-bonding trouble tickets into AT&T Remedy eliminating swivel-chair operation between tier 2 and 3 support teams.

●Some exposure to Agile PM methodologies.

Continued…

Tim Galvin Page 2/2

Clarendon Hills, IL 60514 ● 630-***-**** ● aczk4d@r.postjobfree.com

LinkedIn: www.linkedin.com/in/Tim-Galvin/

AT&T TECHNOLOGY OPERATIONS, Lisle, IL 2007 2011

Solution Designer Technical Architecture Design & Engineering

●Designed and established 30+ Integrated Global Enterprise Management System (iGEMS) solutions, as part of AT&T’s network management offerings that manages customer VPN, BVOIP, and MRS solutions for Managed Services Planning and Engineering, an AT&T Business Systems Group.

●Collaborated with ABS Marketing Organizations Product Managers to develop custom solutions for AT&T Enterprise Customers such as Shell Oil, JPMorgan, State of Georgia and US Department of Justice. Leveraged extensive understanding of network infrastructure and protocols, routers, firewall and security access methods developing system designs, implementation plans, and troubleshooting.

●Transformed solution requirements into technical project requirements to facilitate procurement and implementation of overall solution. Led delivery, installation, and management of iGEMS Designed Solutions at the MESA 1 Data Center, and the Disaster Recovery.

●Maintained inventory of customer infrastructure in the iGEMS disaster recover data center in MESA, AZ.

AT&T TECHNOLOGY DEVELOPMENT, Hoffman Estates, IL 1999 2007

Technical Architect Planning & Budgeting

●Designed, budgeted and managed the delivery of infrastructure projects as part of the IP Systems Integration Team for the AT&T Mass Market IP Network (U-Verse) product line. Successfully relocated all 70 development environments on 14 SUN Servers from Milwaukee to Dallas TX after merger with AT&T.

●Led cross-functional teams that developed future infrastructure requirements, evaluated enterprise systems, purchased technologies, and installed software for development teams.

●Managed cost and schedules for annual project load of $5M - $15M allocated for infrastructure projects. Analyzed and recommended annual budgeting scenarios based on historical trends, market coverage, and sales projections.

●Created scripts to automate application delivery and provided system administration services to development teams.

●Appointed to Technical Architecture Board as a voting member. Voiced approval for IT enterprise technology standards.

WALTER E SMITHE FURNITURE, Itasca, IL 1997 1999

Director of Information Technology

●Oversaw all technology services and directed the Information Technology (IT) department operations that supported achievement of business goals. Accountable for the operational budget and staffing for all Technology Services.

●Provided leadership and developed support staff team to provide enhanced support to customer service, sales, point of sales services, and product delivery. Conducted evaluations of enterprise technology and proposed recommendations to senior management and business owners.

●Established and maintained service contracts with AT&T, STORIS, and Deloitte for voice/data networks, application development, and server infrastructure.

MORTON THIOKOL, Chicago IL 1989 1996

Administrator Novell Network - Control Systems Engineer

Network Administrator: Successfully deployed the first PC Network for 300 users at the corporate headquarters. Continued to Manage Novell Network and provide technical support with two additional PC technicians before promotion to engineering.

Control Systems Engineer: Provided consulting to the Central Engineering Group with the evaluation, selection and implementation of advanced process control systems used for automating the production of specialty chemical products in United States and Europe. Collaborated with 20 chemical engineers to define production processes, instrumentation and controls requirements, and establish design criteria based on engineering analysis. Translated process and instrumentation drawings (P&IDs) into application programs and commissioned new plants in the US and Europe.

ARGONNE NATIONAL LABORATORY, Argonne, IL 1986 1990

Application Developer

Application Developer: Developed Fortran applications that analyzed pollution data and created reports that were eventually published.

HMIS Sysop: Provided updates and changes to the content of the Hazardous Materials Information Exchange bulletin board system created to disseminate Health, Safety and Environmental regulations and training required by federal, state and local agencies.

EDUCATION & MILITARY EXPERIENCE

ELMHURST COLLEGE, Elmhurst, IL Bachelor’s Degree in Computer Science; Minor in Mathematics

UNITED STATES AIR FORCE Senior Airman - Security Police

ILLINOIS AIR GUARD

VOLUNTEER EXPERIENCE

HINSDALE CENTRAL HIGH SCHOOL PTO Tech Support

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