Information Technology Management
Resume:
Benoit Minguet
Berkeley Heights, New Jersey *****
******.*******@*****.***
SENIOR INFORMATION TECHNOLOGY and SERVICES PROFESSIONAL
Eighteen year Information Technology professional, with extensive experience in IT project and team management Wide ranging experience supporting business partners both locally and in offices around the world Solution oriented leader who looks to leverage technical proficiency to ensure IT processes and procedures align and support overall mission of an organization Creator of internet sites for various businesses Equally adaptable at implementing new systems or enhancing existing operations Strong communication, organizational and analytical skills Expert speaker of French with proficiency in English and Dutch languages L2 Visa holder, eligible to work in the United States (employment authorization card thru 10/12/2018)
PROFESSIONAL EXPERIENCE
Foreign Affairs Office, Brussels, Belgium 2007-2016
Service Desk Officer (2010-Present)
Coordinated the technical missions of Belgian embassies and consulates throughout the world, including travelling to foreign offices to implement Information Technology systems Identified service improvements in the areas of ticketing tools, software support for printers and copiers and management of technical assets
Managed first and second line IT support team personnel (staff of 20)
Provided Information Technology project management through Foreign Affairs Division of 150 offices and 3500 employees
Ensured functioning of IT communication networks between departments
Served as IT expert/consultant for the Belgian minister and ambassador on additional department projects as requested
IT Support Team Leader (2007-2009)
Managed and coordinated the Information Technology support team efforts of six (6) different departments in the Foreign Affairs Office in Brussels. Accountable for IT coordination in Belgian embassies and consulates throughout the world
SME, Marilles, Belgium 2006-2014
Web Designer and IT Consultant
Provided freelance consultative services to small and medium sized businesses Conceptual designer and developer of numerous Internet sites
Benoit Minguet 973-***-**** ******.*******@*****.*** Page 2
Edenred (Formerly Ticket Restaurant), Brussels, Belgium 1998-2007
IT Expert Technician
Accountable for a wide range of IT issues and functions through all facets of restaurant management
Designed all promotional products (gift certificates, special vouchers, etc.)
Provided systems support for financial accounting group including invoice production and check and credit notice generation
Leader of Information Technology asset team
Performed management operational back-up procedures through mainframe technology
EDUCATION
ITIL Foundation Certificate, ORSYS, Paris, France, 2012
Graduate Degree in Information Technology, Institut d’enseignement de promotion social de la communauté française, Uccle, Belgium, 2004
TECHNICAL SKILLS and TRAINING
Team Coaching, Institute of Fraud Auditors, Brussels, Belgium, 2009
Team Management, Institute of Fraud Auditors, Brussels, Belgium, 2009
MS Office Suite (including SharePoint)
FrontRange
Watchdoc
MobileIron
Active Directory
Mobile Management
Corel Draw
ADDITIONAL INTERESTS
Music (Clarinet)
Movies
Science Fiction Novels
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