Management Human Resources

John Buschiazzo

Head of Human Resources

***** ********* ***** ******, ** 33547 727-***-****

****.**********@*******.*** www.linkedin.com/in/johnbuschiazzo

Data-Driven Talent Champion with an Engineering Background Adept at Translating Business Needs into Flexible Solutions That Close Performance Gaps, Retain Key Leaders, & Bolster Capability While Improving Performance, Productivity and Profitability through Process & Project Excellence.

Honors & Awards

Excellence in Leadership Capabilities Development – Bersin by Deloitte

2x Training Top 125 Award – Training Magazine

2x Gold Award for Talent Strategy & Governance – Brandon Hall

Silver Awards for Learning Strategy and Best Use of a Blended Learning Program – Brandon Hall Group

Signature Strengths

Strategic Planning

Leadership Development

Succession Management

Employee Engagement

Executive Coaching

HR Business Partner

Total Rewards Strategy

Employment Law & Policies

Talent Sourcing & Recruiting

Experience

BRIGHTSTAR CORPORATION Miami, Florida

Global Head (Senior Director) of Talent Management 2016-present

Build talent function for a $10BN global wireless services provider. Designed and deployed classroom, online, blended, and asynchronous learning solutions at scale to 8000 employees globally.

<HR Strategic Initiatives Portfolio: Crafted the 2017 People Operations strategy with programs across talent acquisition, total rewards, succession planning, and leadership development. Established HR reporting metrics dashboard delivered to CEO and Board of Directors. Managed all projects across all disciplines within the HR portfolio.

<Talent Management: Designed and delivered talent review and succession planning process for top 200 leaders. Partnered with HR and Executive Team to build and execute leadership capabilities model and development plans. Identified and executed opportunities to streamline leadership structure, improving efficiency and reducing costs by more than $2MM.

<Change Management: Crafted a change execution methodology to support global reorganization and transformation designed to improve efficiency and effectiveness while driving down costs. Managed change efforts for the creation of a Global Shared Services Center for HR, IT, and Finance, accelerating launch realizing savings across all enabling functions of more than 20%.

PSCU St. Petersburg, Florida

Senior Vice President, Organizational Capability and Effectiveness 2013-2016

Built talent function for credit card services company (VISA’s ninth largest customer). Established first HR project and portfolio management team. Implemented organization-wide process design to for all HR services and special projects. Regularly assessed all processes to demonstrate value and identify continuous process improvement opportunities. Project methodology adopted enterprise-wide. Provided coaching and counsel to Business Stakeholders on people strategy, change management, and organizational effectiveness.

<Organizational Design: Leveraged customer relationship management and enterprise needs analysis to map talent to new roles. Doubled organizational output while cutting spend by more than 10% and remaining headcount neutral. Spearheaded enterprise reorganization that flattened leadership structure from 9 to 4 levels. Steered change management and internal communications to maximize employee buy-in. Increased communication transparency 50% and engagement 10%.

<Succession Management: Bolstered executive and senior management bench strength and lowered regrettable turnover >50% by leading development of a multi-level succession management process. Designed and delivered the company’s first-ever onboarding process for new CEOs and the first success management program for C-suite personnel and managers, including a business case study cohort program modeled after Wharton and Harvard. Accelerated development of leaders through innovative Leader Fast Forward program at management development events. Enabled leader support and coaching for 200 program participants.

<Performance Management: Increased buy-in and engagement in a pay-for-performance culture, establishing a performance management process and tools. Shifted performance distribution mean by 1.2 points to save $1M in total payroll. Averted version control issues and streamlined learning updates by rolling out a learning content management system and reuse strategy. Captured $500K in annual savings and eliminated up to 50 different versions of every learning program company-wide. Revamped contact center training and eliminated litigation risk due to faulty terminations. Boosted employee performance 15% despite a 20% reduction in classroom time and $500K in savings.

CAPITAL BLUECROSS Harrisburg, Pennsylvania

Director, Talent Management and Organizational Development 2009-2012

Earned national accolades for best practices from Bersin & Associates and Brandon Hall Group. Built first-ever integrated talent management, OD, and leadership development organization from scratch. Created custom solutions and developed new methods for talent and HR analytics to track, measure and report KPIs and business outcomes. Directed a team of 5 with a $3M budget, reported to SVP of HR, and collaborated regularly with Board/senior leadership.

<Leadership Development: Cut the time to fill critical roles 17% and increased employee satisfaction 11% via development of a nationally recognized leadership development program based on focus groups, core competencies, and 360-degree feedback. Pushed regrettable turnover from 6% to <2%; increased the rate of senior promotions by more than 60%.

<Corporate Training & Leadership On-Boarding: Maximized employee effectiveness by conducting annual training needs analysis, training trainers, and guiding delivery of eLearning. On-boarded and trained new leaders and executives.

<Learning Retention & Application: Exceeded learning retention and application benchmarks for all leadership and management development programs. Participants demonstrated learning retention more than 85% and learning application above 80% at 3 and 6 months post-learning.

MERCK & COMPANY North Wales, Pennsylvania

Director, Program Management, Learning and Development and OD 2007-2009

Forged world-class talent capability for Merck Research Laboratories. Employed Lean Six Sigma methodologies to drive change and repair training inefficiencies. Managed $4.5M budget with a team of 10; reported to Chief Strategy Officer. Named to enterprise change management governance team.

<Learning Organization Start-Up: Developed and launched new learning organization that cut spend by 20% and decreased stranded resources by 15%. Boosted learning value by more than 50%.

<Change Management Capability & Execution: Enriched the change management skills of >16K employees and leaders as champion of key change capability development initiatives. Tightened realization of enterprise strategic targets by launching introductory training staff and certification of 20 Change Management Black Belts.

JOHNSON & JOHNSON Raritan, New Jersey

Director, Organizational Development 2005-2006

Fueled attainment of business performance targets through the design and rollout of leader development and talent/change management solutions. Analyzed business needs and crafted interventions to tighten performance as a sought-after OD subject matter expert. Managed a matrixed team of 9 and a $1M budget. Helped instill a diversity-driven culture through employee resource groups and training.

<Change Management: Eliminated turnover of key talent, averted productivity lapses, and enhanced morale by strategizing and leading change management during and after a layoff of 1/3 of employee base. Sustained engagement post-layoff via leadership coaching and change management t

<Succession Planning: Strengthened executive focus on talent management by 400% and cut regrettable staff losses to near zero. Led project team design, development, and delivery of a talent review/succession planning process. Improved development of high potentials and emerging talent.

ASTRAZENECA Wilmington, Delaware

Senior Manager, Leadership Development & Team Effectiveness 2001-2005

Enhanced the development of R&D, sales & marketing, IT, and regulatory leaders. Delivered organizational development and learning support for global product teams responsible for more than $6B in annual sales. Guided talent strategy, talent reviews, and succession planning for 3000 internal clients across US, Canada and Europe. Managed 7 external vendors.

<Coaching Virtual Teams: Increased speed of delivery and cut employee relations issues. Innovated programs in support of newly formed virtual global teams. Streamlined the rollout of global regulatory teams encompassing over 1000 staff based across the US, UK, Sweden, and Japan. Successfully coached global oncology team toward successful early submission of NDA avoiding a $1BN loss.

<Executive Coaching: Streamlined team attainment of critical business deadlines by developing an in-depth coaching model to certify internal and external coaches. Provided 360-degree, instrument-based, and group process leadership coaching to executives and their teams.

Key Certifications

SHRM-SCP

Project Management Professional (PMP/CPM)

Leadership Styles / Organizational Climate

Learning Agility - CHOICES

Emotional Intelligence - ESCI

Lean Six Sigma Black Belt

Education

Certificate in Human Resources Management Cornell University

Master of Arts in Economics, Bachelor of Electrical Engineering University of Delaware

Affiliations

Society for Human Resource Management

Project Management Institute

Human Resources People & Strategy

OD Network

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