Customer Service Representative
Resume:
El Paso, TX *****
Phone 915-***-****
E-mail aczjts@r.postjobfree.com
Objective
Seeking a position in Correction Officer where my extensive experience will be further developed and utilized.
Work experience
NOV 2010- JUL 2016 MTC PROCESING CNTER OTERO, NW
DETENTION OFFICER
As a Detention Officer I service my facility in different post. I work central, intake, dorm officer, infirmary, housing,sally port,
Aug 2009- Dec 2009 Burlington Coat Factory El Paso, TX
Retail Customer Service Associate
As a Retail Customer Service Associate I am responsible to organize the inventory on the shelves to make it presentable for our customers. Also I am responsible for assisting customers when they have questions about products. Also being part of the Retail Customer support team, I am responsible for ensuring all products are coded and priced accurately to avoid discrepancies at the checkout.
June 2005- July 2008 Pizza Hut El Paso, TX
CSR/ Cook/ Shift Manager
As a Customer Service Representative, I was the frontline of the company responsible for answering calls, taking orders and forwarding them on to the kitchen, also responsible for handling some customer escalations.
While serving as a Customer Service Representative I moved up to being a cook where I am responsible for preparing the food accurately, making sure that the right amount of ingredients is used in order for the inventory to be accurate with the sales, and following the county health guidelines to ensure that the store passed the health inspections.
During my tenure at Pizza hut I was promoted to Shift Manager where I am responsible for ensuring that the store is performing with quality customer service. Also being part of the management team, I am responsible for running the shift, ensuring that the store is ready to open; the food is at the right temperature, counting the safe and making the daily deposit for the previous day’s sales. As a shift manager I was also responsible for ensuring that all employees working my shift are aware of their duties.
Aug 2008- March 2008 Alameda Pharmacy El Paso, TX
Driver/ Customer Service
As a driver I am responsible for delivering medication to customers that are disabled or that for some reason are physically incapable of going to pick up their medications. Being a driver is a representation of the company; therefore I am responsible for providing a positive image of the company by providing an exceptional customer experience for the patients. I would also deliver medication to local clinics for patients.
As a Customer Service Representative with Alameda Pharmacy I was responsible for answering customers calls, verify customer information with their insurance providers and either approve or decline their prescription fills.
Education
May 2004 Jefferson High School El Paso, TX
High School Diploma
2006-2008 El Paso Community College El Paso, TX
Criminal Justice
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