Customer Service Manager
Resume:
Toledo, OH *****
Phone: 419-***-****
E-mail address: *******.*****@*****.***
FREDERICK A. MATCHINSKI
OBJECTIVE
Highly experienced and results-oriented Fleet Maintenance Manager, with 25+ years of proven success directing vehicle fleet and daily operations that consistently met tactical and strategic goals through effective prioritizing, workflow management, scheduling, training and supervision.
PROFESSIONAL EXPERIENCE
Forklift Driver – Temporary Position
Cardinal Staffing Inc. Toledo, OH 2016 - Present
•Operate Forklift
•Perform related responsibilities as required or assigned
Supervisor
Republic Services Inc. Toledo, OH 2012 – 10/31/2016
•Supervise all repairs and schedule PMI’s.
•Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel
•Initiate associated personnel actions and respond to employee relation issues
•Ensure that lot and facilities meet image standards, arrange for upkeep and repair
•Perform related responsibilities as required or assigned
•Coordinated unit repair and preventative maintenance needs
•Knowledge of Transportation fleet software for maintenance recording in MCMS & ADP
•Handled all employee and customer complaints and requests
•Maintained accurate records of all completed work in accordance with company standard
•Review mechanical checks and inspections; following state department of transportation procedures; maintaining inventory of replacement parts, fuel, and supplies.
•Maintain organization in the Shop area.
•Made decisions based on proactive sound judgment, experience and problem solving expertise
•Complete DOT and accident reports
Shop Manager
AIM National Lease Toledo, OH 2011 - 2012
•Supervise all repairs and schedule PMI’s.
•Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel
•Initiate associated personnel actions and respond to employee relation issues
•Track and log fleet and equipment inventory
•Ensure that lot and facilities meet image standards, arrange for upkeep and repair
•Perform related responsibilities as required or assigned
•Coordinated unit repair and preventative maintenance needs
•Knowledge of Transportation fleet software for maintenance recording in MCMS & ADP
•Handled all employee and customer complaints and requests
•Maintained accurate records of all completed work in accordance with company standard
•Review mechanical checks and inspections; following state department of transportation procedures; maintaining inventory of replacement parts, fuel, and supplies.
•Maintain organization in the Shop area.
•Made decisions based on proactive sound judgment, experience and problem solving expertise
•Complete DOT and accident reports
Shift Supervisor
Ed Schmidt Toledo, OH 2010 – 2011
•Supervise all repairs and schedule PMI’s.
•Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel
•Initiate associated personnel actions and respond to employee relation issues
•Track and log fleet and equipment inventory
•Ensure that lot and facilities meet image standards, arrange for upkeep and repair
•Perform related responsibilities as required or assigned
•Coordinated unit repair and preventative maintenance needs
•Knowledge of Transportation fleet software for maintenance recording in MCMS & ADP
•Handled all employee and customer complaints and requests
•Maintained accurate records of all completed work in accordance with company standard
•Review mechanical checks and inspections; following state department of transportation procedures; maintaining inventory of replacement parts, fuel, and supplies.
•Maintain organization in the Shop area.
•Made decisions based on proactive sound judgment, experience and problem solving expertise
•Complete DOT and accident reports
FLEET MAINTENANCE MANAGER
FedEx Freight Toledo, OH 2004 – 2010
•Oversee and direct all daily and business operations for fleet management company with 68 road trucks, 24 city tractors and a share of sum 16,000 pup trailers
•11 mechanics under my supervision
•Overseen and direct all daily and business operations
•Authorize and supervise all repairs and schedule PMI’s
•Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel
•Initiate associated personnel actions and respond to employee relation issues
•Track and log fleet and equipment inventory
•Ensure that lot and facilities meet image standards, arrange for upkeep and repairs.
•Perform related responsibilities as required or assigned
•Coordinated unit repair and preventative maintenance needs.
•Knowledge of Transportation fleet software for maintenance recording in MCMS & ADP
•Handled all employee and customer complaints and requests
•Maintained accurate records of all completed work in accordance with company standards.
•Requires mechanical checks and inspections; following state department of transportation procedures; maintaining inventory of replacement parts, fuel, and supplies
•Completes automobile fleet operational requirements by scheduling and assigning employees; following up on work results
•Maintain organization in the Shop area
•Track maintenance & repairs using proprietary software and generate reports using MS Office applications
•Made decisions based on proactive sound judgment, experience and problem solving expertise
•Complete DOT and accident reports
FLEET OPERATIONS COMPENTENCIES
DOT Reporting, Strategic Facility Planning/Analysis, Business Operations Management, Team Building/Leadership, Customer Service/Satisfaction, Regulatory/Industry Compliances, Supervision/Training/Evaluations, Microsoft Word, Excel, Outlook, Spreadsheet, Payroll (Kronos), PM Schedules (Trucks, Trailers, Forklifts), ADP, etc.
EDUCATION AND CREDENTIALS
Owens Community College – Perrysburg, OH
Graduated 1984 - Associates Degree in Applied Science- Diesel Mechanics
PROFESSIONAL CERTIFICATIONS
Auto/Ultrashift Training certificate
Meritor WABCO ABS Training certificate
VORAD Training certificate
Other certificates upon request
PROFESSIONAL AFFILIATIONS
Possess a current CDL License
Eagle Scout
REFERENCES
Upon Request
Contact this candidate